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Insurance · head to head

Duck Creek vs Five Sigma

Duck Creek logo

Duck Creek

Insurance

Intelligent digital insurance platform

From
On request
Rated
-
Full reviewWebsite
Five Sigma logo

Five Sigma

Insurance

Cloud claims management with decision support aimed at insurers who cannot fund a full core programme

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Duck Creek pricing is not published; sold by quote through a sales process; Five Sigma the reference base is small compared with established claims vendors, so procurement and audit committees will ask for viability assurances you cannot fully answer.
  • They diverge on capability: Duck Creek covers Policy administration, Five Sigma covers Claim file management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Duck Creek and Five Sigma actually diverge.

Attributes where Duck Creek and Five Sigma differ
AttributeDuck CreekFive Sigma
PlatformsWebWeb, API
Founded2003Unknown

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Insurance).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duck Creek

  • Policy administration
  • Claims management
  • Billing
  • Digital customer portal
  • Mobile app
  • AI-powered workflows
  • Real-time reporting
  • Document management

Only in Five Sigma

  • Claim file management
  • Automation rules
  • Adjuster decision support
  • Vendor and litigation management
  • Configurable lines
  • Reporting and data export

What people use each for

The jobs each tool is most often brought in to do.

Duck Creek

  • Policy administrationnot Five Sigma
  • Claims managementnot Five Sigma
  • Rating and billingnot Five Sigma
  • Underwriting automationnot Five Sigma
  • Enterprise insurance operationsnot Five Sigma

Five Sigma

  • A third-party administrator replacing a homegrown claims system without a multi-year programmenot Duck Creek
  • An MGA taking claims handling in house from a delegated authority arrangementnot Duck Creek
  • A mid-sized carrier that needs a modern claims system but cannot fund a core suite replacementnot Duck Creek
  • A programme business that must report claims data to capacity providers in a consistent formatnot Duck Creek

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duck Creek

  • Pricing is not published; sold by quote through a sales process
  • Cloud-only deployment; no on-premises option

Five Sigma

  • The reference base is small compared with established claims vendors, so procurement and audit committees will ask for viability assurances you cannot fully answer.
  • Automation benefits depend entirely on your claim mix, and a book with high-complexity liability claims sees far less handling time reduction than a high-volume property book.
  • There is almost no third-party integrator market, so implementation, configuration and later changes route through the vendor and its capacity becomes your constraint.
  • Deep integration with legacy policy systems is your responsibility, and claims platforms are only as useful as the policy and coverage data flowing into them.
  • Regulatory reporting for many United States states is not as complete out of the box as it is on platforms that have served American carriers for decades, so expect some reporting build.

Pricing, plan by plan

Duck Creek

On request

No published plan breakdown. See the Duck Creek review.

Five Sigma

On request
  • Five Sigma Claims$undefined/year
    • Claims administration
    • Automation and decision support
    • Configurable lines of business

Which should you pick?

Choose Duck Creek if

  • You need policy administration.
  • You also want claims management.
Duck Creek review

Choose Five Sigma if

  • You need claim file management.
  • You work on Web, API.
  • You also want automation rules.
Five Sigma review

Questions people ask

Is Duck Creek or Five Sigma better?
Neither clearly leads. Duck Creek starts at On request and Five Sigma at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duck Creek or Five Sigma?
Duck Creek starts at On request and Five Sigma at On request.
Does Duck Creek or Five Sigma run on more platforms?
Duck Creek runs on Web. Five Sigma runs on Web, API.
What is Duck Creek best used for?
Duck Creek is most often used for policy administration, claims management, rating and billing, underwriting automation. Of those, policy administration and claims management are not what Five Sigma is typically brought in for.
What can Duck Creek do that Five Sigma cannot?
Duck Creek covers Policy administration, Claims management, Billing, Digital customer portal. Five Sigma covers Claim file management, Automation rules, Adjuster decision support, Vendor and litigation management.

Answered from the vendors’ own pages

Duck Creek: How does Duck Creek pricing work?

Duck Creek does not publicly disclose specific pricing plans, costs, or tiers. The company directs interested parties to contact their sales team directly, as solutions are customized for individual clients.

Source
Five Sigma: Who is the typical buyer?

Third-party administrators, MGAs and small to mid-sized carriers that need a real claims system without a core suite budget.

Duck Creek: What Duck Creek products require pricing discussions?

Duck Creek's Intelligent Core platform (Policy, Rating, Billing, Claims) and Agentic AI Platform pricing depends on factors such as company size, deployment model (cloud vs. on-premise), implementation scope, and specific modules required.

Source
Five Sigma: How does it compare with Guidewire ClaimCenter?

ClaimCenter has far more depth, references and integrator support, and costs correspondingly more with a longer implementation. Five Sigma competes on time to live.

Duck Creek: How do I get a quote from Duck Creek?

Duck Creek directs prospects to contact their sales team through a 'Talk with an Expert' button or the contact form at their website. They require direct sales engagement for pricing discussions.

Source
Five Sigma: What should we test in a pilot?

Adjuster handling time on your own claim mix. The commercial case rests on that measurement, not on the feature list.

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