Softwr

CRM · head to head

Daylite vs HubSpot Service Hub

Daylite logo

Daylite

CRM

CRM and project management built exclusively for Mac, iPhone and iPad

From
$15/month
Free plan
No
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only HubSpot Service Hub has a free tier, so it costs nothing to try first.
  • Each has a real cost: Daylite it is Apple-only. There is no Windows client, so a single team member on a Windows machine, or a client-facing contractor who is not on a Mac, makes the product unworkable for the whole organisation.; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Daylite covers Native Apple apps, HubSpot Service Hub covers Ticketing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Daylite and HubSpot Service Hub actually diverge.

Attributes where Daylite and HubSpot Service Hub differ
AttributeDayliteHubSpot Service Hub
Starting price$15/monthFree
Pricing modelPer user per monthsubscription
Free tierNoYes
PlatformsmacOS, iOS, iPadOSWeb, Ios, Android
CategoryCRMCustomer Support
FoundedUnknown2006

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Daylite

  • Native Apple apps
  • Apple Mail Assistant
  • Projects as first-class objects
  • Pipelines
  • Linked records
  • Smart lists
  • Offline working
  • Delegation

Only in HubSpot Service Hub

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Daylite

  • An all-Mac law firm or architecture practice wants a CRM that behaves like Mac software and files emails from Apple Mail rather than forcing everyone into a browser tab.not HubSpot Service Hub
  • A consultancy needs client relationships and delivery projects in one system, where the project is a real record with its own tasks and meetings rather than a custom object bolted onto a deal.not HubSpot Service Hub
  • A team works frequently without connectivity, on site or in transit, and needs a CRM with a genuine local data store rather than a web app that degrades to nothing offline.not HubSpot Service Hub
  • A small business already standardised on Apple hardware wants to avoid paying for a CRM whose Mac experience is an afterthought.not HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Daylite
  • Knowledge base and customer self-servicenot Daylite
  • Live chat and chatbots on a websitenot Daylite
  • Customer feedback surveys and CSATnot Daylite
  • Support reporting tied into the HubSpot CRMnot Daylite

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Daylite

  • It is Apple-only. There is no Windows client, so a single team member on a Windows machine, or a client-facing contractor who is not on a Mac, makes the product unworkable for the whole organisation.
  • The web experience is secondary to the native apps, so remote access from a borrowed or non-Apple computer is limited in a way buyers used to browser CRMs do not anticipate.
  • It has no built-in marketing automation, email campaigns or lead scoring, so anything beyond one-to-one email means a separate tool and a Zapier connection.
  • Plan caps are hard rather than advisory: Leap is a single user with 500 contacts, and crossing twenty users forces you from Growth to Scale, which is a 50 per cent increase in the per-user rate for capacity you may not need.
  • Third-party integrations are thin compared with HubSpot or Pipedrive, and much of what does exist runs through Zapier, so accounting, telephony and support connections are indirect and add their own subscription cost.

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Daylite

$15/month
  • Leap$15/month
    • One user only
    • 500 contacts
    • One email integration
  • Growth$30/month
    • Up to 20 users
    • 25,000 contacts
    • Three email integrations per user
  • Scale$45/month
    • Up to 100 users
    • 250,000 contacts
    • Ten email integrations per user
  • Custom$undefined/month
    • For teams of ten or more with specific requirements
    • Quoted on application

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

Which should you pick?

Choose Daylite if

  • You need native apple apps.
  • You work on macOS, iOS, iPadOS.
  • You also want apple mail assistant.
Daylite review

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HubSpot Service Hub review

Questions people ask

Is Daylite or HubSpot Service Hub better?
Neither clearly leads. Daylite starts at $15/month and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Daylite or HubSpot Service Hub?
HubSpot Service Hub has a free tier; the other does not. Paid plans start at $15/month for Daylite and Free for HubSpot Service Hub.
Does Daylite or HubSpot Service Hub run on more platforms?
Daylite runs on macOS, iOS, iPadOS. HubSpot Service Hub runs on Web, Ios, Android.
Can I use HubSpot Service Hub for free?
Yes. HubSpot Service Hub has a free tier, so you can try it without paying. Daylite starts at $15/month.
What is Daylite best used for?
Daylite is most often used for an all-mac law firm or architecture practice wants a crm that behaves like mac software and files emails from apple mail rather than forcing everyone into a browser tab., a consultancy needs client relationships and delivery projects in one system, where the project is a real record with its own tasks and meetings rather than a custom object bolted onto a deal., a team works frequently without connectivity, on site or in transit, and needs a crm with a genuine local data store rather than a web app that degrades to nothing offline., a small business already standardised on apple hardware wants to avoid paying for a crm whose mac experience is an afterthought.. Of those, an all-mac law firm or architecture practice wants a crm that behaves like mac software and files emails from apple mail rather than forcing everyone into a browser tab. and a consultancy needs client relationships and delivery projects in one system, where the project is a real record with its own tasks and meetings rather than a custom object bolted onto a deal. are not what HubSpot Service Hub is typically brought in for.
What can Daylite do that HubSpot Service Hub cannot?
Daylite covers Native Apple apps, Apple Mail Assistant, Projects as first-class objects, Pipelines. HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat.

Answered from the vendors’ own pages

Daylite: Does Daylite run on Windows?

No. It is macOS, iPadOS and iOS only. This is the single most common reason buyers rule it out.

HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
Daylite: Is there a web version?

There is browser access, but the product is designed around the native Mac app and the web view is not a full replacement.

HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
Daylite: What does it cost?

Leap is 15 US dollars a month for one user billed annually, Growth 30 per user and Scale 45 per user, rising to 20, 40 and 60 on monthly billing.

HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
Daylite: Does it work offline?

Yes. The Mac app keeps a local store and syncs through Marketcircle Cloud when a connection returns.

Share

Related pages

More on Daylite

More on HubSpot Service Hub

Keep looking

Other head to heads