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Crisp vs MRPeasy

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
MRPeasy logo

MRPeasy

ERP

Affordable cloud MRP for small manufacturers

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; MRPeasy per-user pricing model becomes expensive as team size grows, unlike unlimited-user competitors
  • They diverge on capability: Crisp covers Live chat, MRPeasy covers Production planning.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and MRPeasy actually diverge.

Attributes where Crisp and MRPeasy differ
AttributeCrispMRPeasy
Pricing modelfreemiumUnknown
PlatformsCloud-based SaaSWeb, iOS, Android
CategoryLive ChatERP
Founded20152014

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • Slack
  • WordPress
  • Zapier

Only in MRPeasy

  • Production planning
  • Inventory management
  • Purchasing
  • Quality control
  • QuickBooks
  • Xero
  • WooCommerce
  • BigCommerce

Both cover

  • CRM
  • Shopify
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot MRPeasy
  • Chat and omnichannel messagingnot MRPeasy
  • Chatbot and AI conversation managementnot MRPeasy
  • Customer profile and ticket managementnot MRPeasy
  • Team collaboration on customer communicationnot MRPeasy

MRPeasy

  • Small manufacturingnot Crisp
  • Job shop productionnot Crisp
  • Assembly operationsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

MRPeasy

  • Per-user pricing model becomes expensive as team size grows, unlike unlimited-user competitors
  • Complex calculations and unintuitive logic in some features requiring user training and clarification
  • Per-user pricing for API access limited to highest tier ($149/month)
  • Struggles to meet complex workflow needs for advanced planning and scheduling

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

MRPeasy

Free
  • Starter$49/month
    • BOM management
    • Lot traceability
    • Production planning
  • Professional$69/month

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose MRPeasy if

  • You need production planning.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want inventory management.
MRPeasy review

Questions people ask

Is Crisp or MRPeasy better?
Neither clearly leads. Crisp starts at Free and MRPeasy at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or MRPeasy?
Crisp starts at Free and MRPeasy at Free.
Does Crisp or MRPeasy run on more platforms?
Crisp runs on Cloud-based SaaS. MRPeasy runs on Web, iOS, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what MRPeasy is typically brought in for.
What can Crisp do that MRPeasy cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. MRPeasy covers Production planning, Inventory management, Purchasing, Quality control. Both handle CRM, Shopify, Web support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
MRPeasy: What is MRPeasy's pricing model?

MRPeasy offers 4 pricing tiers: Starter at $49/user/month, Professional at $69/user/month, Enterprise at $99/user/month, and Unlimited at $149/user/month. Pricing is per-user, so costs scale with team size.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
MRPeasy: Does MRPeasy offer a free trial?

Yes, MRPeasy provides a 30-day free trial with no contracts or hidden fees, allowing users to test all features before committing to a paid plan.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
MRPeasy: What integrations does MRPeasy support?

MRPeasy integrates with 16 third-party tools including Shopify, Xero, QuickBooks Online, Google Drive, OneDrive, Zapier, Magento, WooCommerce, and others for accounting, ecommerce, and storage.

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
MRPeasy: Does MRPeasy have mobile app support?

Yes, MRPeasy offers mobile apps for iOS and Android with shop-floor capabilities for real-time job tracking and production order rescheduling. Changes made offline sync automatically when reconnected.

Source
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