Softwr

Live Chat · head to head

Crisp vs Priority Software

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Priority Software logo

Priority Software

ERP

Affordable cloud ERP for small businesses

From
$400/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Priority Software pricing is by quote only, with no published rate, minimum user count, contract term or add on cost for any of the Commercial, Manufacturing, POS or Optima PMS plans
  • They diverge on capability: Crisp covers Live chat, Priority Software covers Financial management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Priority Software actually diverge.

Attributes where Crisp and Priority Software differ
AttributeCrispPriority Software
Starting priceFree$400/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSCloud, Web, Mobile
CategoryLive ChatERP
Founded20151990

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • Slack
  • WordPress
  • Shopify

Only in Priority Software

  • Financial management
  • Inventory
  • Supply chain
  • Reporting
  • REST APIs
  • Webhooks
  • Third-party systems
  • Cloud platforms

Both cover

  • CRM
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Priority Software
  • Chat and omnichannel messagingnot Priority Software
  • Chatbot and AI conversation managementnot Priority Software
  • Customer profile and ticket managementnot Priority Software
  • Team collaboration on customer communicationnot Priority Software

Priority Software

  • ERP for small and mid sized commercial and manufacturing businessesnot Crisp
  • Running retail point of sale alongside back office ERPnot Crisp
  • Property management for hospitality through the Optima PMS plannot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Priority Software

  • Pricing is by quote only, with no published rate, minimum user count, contract term or add on cost for any of the Commercial, Manufacturing, POS or Optima PMS plans
  • Point of sale, manufacturing and hospitality capabilities are sold as separate plans rather than one product

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Priority Software

$400/month
  • Starter$400/month
    • Core ERP modules
    • Financial management
    • Inventory
  • Professional$900/month
    • All modules
    • Advanced features
    • Priority support

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Priority Software if

  • You need financial management.
  • You work on Cloud, Web, Mobile.
  • You also want inventory.
Priority Software review

Questions people ask

Is Crisp or Priority Software better?
Neither clearly leads. Crisp starts at Free and Priority Software at $400/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Priority Software?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $400/month for Priority Software.
Does Crisp or Priority Software run on more platforms?
Crisp runs on Cloud-based SaaS. Priority Software runs on Cloud, Web, Mobile.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Priority Software starts at $400/month.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Priority Software is typically brought in for.
What can Crisp do that Priority Software cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Priority Software covers Financial management, Inventory, Supply chain, Reporting. Both handle CRM, Web support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Priority Software: How much does Priority Software cost?

Priority Software does not publish specific pricing on their website. The site emphasizes custom solutions with the tagline 'Pricing plans that suit your business. Not the other way around.' Visitors are directed to speak with a sales expert for quotes.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
Share

Related pages

More on Crisp

More on Priority Software

Keep looking

Other head to heads