Is Gorgias or Helpjuice better?

Neither clearly leads. Gorgias starts at $10/month and Helpjuice at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gorgias or Helpjuice?

Gorgias starts at $10/month and Helpjuice at $249/month.

Does Gorgias or Helpjuice run on more platforms?

Gorgias runs on Web, Ios, Android. Helpjuice runs on web.

What is Gorgias best used for?

Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Helpjuice is typically brought in for.

What can Gorgias do that Helpjuice cannot?

Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot.

Live Chat & Chatbots · head to head

Gorgias vs Helpjuice

Gorgias

Live Chat & Chatbots

E-commerce helpdesk built for Shopify

From: $10/month
Rated: -

Full review Website

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From: $249/month
Rated: -

Full review Website

The short version

Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.
They diverge on capability: Gorgias covers Omnichannel inbox, Helpjuice covers Customizable Knowledge Base.

Where they differ

Only the attributes on which Gorgias and Helpjuice actually diverge.

Attributes where Gorgias and Helpjuice differ
Attribute	Gorgias	Helpjuice
Starting price	$10/month	$249/month
Pricing model	usage-based	subscription
Platforms	Web, Ios, Android	web
Category	Live Chat & Chatbots	Customer Support
Founded	2015	Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

Omnichannel inbox
Order management
Macros
Automation
Revenue tracking
Self-service
Shopify
BigCommerce

Only in Helpjuice

Customizable Knowledge Base
Advanced Analytics
AI Writer
AI Search & Chatbot
Version History
Single Sign-On
Integrations

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Helpjuice

Helpjuice

Internal team documentationnot Gorgias
Customer self-service support portalsnot Gorgias
Reducing repetitive support ticketsnot Gorgias
Centralizing company SOPs and processesnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Helpjuice

No free plan is available, unlike some competitors that offer limited free tiers.
Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
Storage limits on lower tiers may be restrictive for media-heavy documentation.

Pricing, plan by plan

Gorgias

$10/month

Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations

Helpjuice

$249/month

Knowledge Base$249/month
- 30 users
- 12GB storage
- Analytics
AI-Knowledge Base$449/month
- 100 users
- 24GB storage
- Full AI Suite
Unlimited AI-Knowledge Base$799/month
- Unlimited users
- 38GB storage
- Complete AI Suite

Which should you pick?

Choose Gorgias if

You need omnichannel inbox.
You work on Web, Ios, Android.
You also want order management.

Gorgias review

Choose Helpjuice if

You need customizable knowledge base.
You work on web.
You also want advanced analytics.

Helpjuice review

Questions people ask

Is Gorgias or Helpjuice better?: Neither clearly leads. Gorgias starts at $10/month and Helpjuice at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Helpjuice?: Gorgias starts at $10/month and Helpjuice at $249/month.
Does Gorgias or Helpjuice run on more platforms?: Gorgias runs on Web, Ios, Android. Helpjuice runs on web.
What is Gorgias best used for?: Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Helpjuice is typically brought in for.
What can Gorgias do that Helpjuice cannot?: Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot.

Answered from the vendors’ own pages

Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source

Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source

Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source

Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source

Gorgias vs Helpjuice

Gorgias

Helpjuice

The short version

Where they differ

What each one covers

Only in Gorgias

Only in Helpjuice

What people use each for

Gorgias

Helpjuice

Where each one falls short

Gorgias

Helpjuice

Pricing, plan by plan

Gorgias

Helpjuice

Which should you pick?

Choose Gorgias if

Choose Helpjuice if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gorgias

More on Helpjuice

Keep looking

Other head to heads