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Field Service · head to head

Commusoft vs Hippo CMMS

Commusoft logo

Commusoft

Field Service

Job management for commercial and residential trades with a four licence minimum

From
On request
Rated
-
Full reviewWebsite
Hippo CMMS logo

Hippo CMMS

Manufacturing

Straightforward maintenance management, now part of Eptura

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Commusoft no pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.; Hippo CMMS no longer sold as a standalone product, so a new evaluation is really an Eptura evaluation with a different scope and price
  • They diverge on capability: Commusoft covers Diary and despatch, Hippo CMMS covers Interactive site maps.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Commusoft and Hippo CMMS actually diverge.

Attributes where Commusoft and Hippo CMMS differ
AttributeCommusoftHippo CMMS
CategoryField ServiceManufacturing

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Commusoft

  • Diary and despatch
  • Planned maintenance contracts
  • Daily subcontractor licences
  • Job costing
  • Certificates and forms
  • Parts and stock
  • Customer portal
  • Fleet+ module

Only in Hippo CMMS

  • Interactive site maps
  • Work order management
  • Preventive maintenance
  • Equipment records
  • Vendor management
  • Mobile access

What people use each for

The jobs each tool is most often brought in to do.

Commusoft

  • A commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarternot Hippo CMMS
  • An electrical firm that needs certificates completed and emailed from the engineer app before the van leaves sitenot Hippo CMMS
  • A contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licencesnot Hippo CMMS
  • A business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a yearnot Hippo CMMS

Hippo CMMS

  • Facilities teams wanting a CMMS that a non-specialist can operatenot Commusoft
  • Sites where locating an asset on a floor plan is the natural way to find itnot Commusoft
  • Existing Hippo customers evaluating whether to stay within Epturanot Commusoft
  • Organisations wanting maintenance inside a broader workplace management suitenot Commusoft

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Commusoft

  • No pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.
  • The four licence account minimum rules out sole traders and two person firms entirely, which is exactly the segment that Jobber and Kickserv serve cheaply.
  • Fleet tracking, sales pipeline and advanced analytics are separate paid modules, so the headline job management quote understates what a firm wanting all three will actually spend.
  • Standard plans are twelve month contracts that renew annually, so a firm that decides after four months that the fit is wrong is still paying for the remaining eight.
  • The product is built around UK trade workflows such as Gas Safe certification and landlord compliance, and US buyers get a system whose defaults, terminology and compliance forms were designed for a different market.

Hippo CMMS

  • No longer sold as a standalone product, so a new evaluation is really an Eptura evaluation with a different scope and price
  • Pricing is not published, which makes it hard to compare against MaintainX or Limble without a sales process
  • The simplicity that was its selling point becomes a ceiling for organisations with complex asset hierarchies
  • Reporting is basic against competitors that have invested heavily in analytics
  • Product direction now follows Eptura workplace strategy rather than maintenance-specific needs

Pricing, plan by plan

Commusoft

On request
  • Commusoft Jobs$undefined/year
    • Minimum four licences per account
    • Twelve month contracted term that renews annually
    • Monthly rolling licences available for seasonal staff

Hippo CMMS

On request
  • Eptura Asset$undefined/month
    • Work order management
    • Preventive maintenance
    • Asset records

Which should you pick?

Choose Commusoft if

  • You need diary and despatch.
  • You work on Web, iOS, Android.
  • You also want planned maintenance contracts.
Commusoft review

Choose Hippo CMMS if

  • You need interactive site maps.
  • You work on Web, iOS, Android.
  • You also want work order management.
Hippo CMMS review

Questions people ask

Is Commusoft or Hippo CMMS better?
Neither clearly leads. Commusoft starts at On request and Hippo CMMS at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Commusoft or Hippo CMMS?
Commusoft starts at On request and Hippo CMMS at On request.
Does Commusoft or Hippo CMMS run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Commusoft best used for?
Commusoft is most often used for a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter, an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site, a contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licences, a business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a year. Of those, a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter and an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site are not what Hippo CMMS is typically brought in for.
What can Commusoft do that Hippo CMMS cannot?
Commusoft covers Diary and despatch, Planned maintenance contracts, Daily subcontractor licences, Job costing. Hippo CMMS covers Interactive site maps, Work order management, Preventive maintenance, Equipment records.

Answered from the vendors’ own pages

Commusoft: Does Commusoft publish its prices?

No. There is no public rate card and every quote comes from sales, with a stated minimum of four licences per account.

Hippo CMMS: Is Hippo CMMS still available?

Not as a standalone purchase. It was acquired by Eptura and its capabilities are part of Eptura Asset. Existing customers are still served.

Commusoft: Can I pay for subcontractors only on the days they work?

Yes. Commusoft sells daily licences billed monthly by the number of days used, which is unusual in this category.

Hippo CMMS: What was distinctive about it?

Interactive facility maps. Placing assets on a floor plan and raising work orders from the drawing is a genuinely different way to navigate a site, and it is why it retained users against slicker competitors.

Commusoft: Is there a contract?

Standard plans run on a twelve month term that renews annually. Monthly rolling licences exist for seasonal staff but the core account is contracted.

Hippo CMMS: What does it cost?

Not published. Eptura quotes, which is a change from Hippo, whose pricing was easier to establish.

Commusoft: Does it handle planned maintenance as well as reactive jobs?

Yes. Recurring service contracts generate jobs automatically and keep asset history against each site.

Hippo CMMS: Should a new buyer consider it?

Evaluate Eptura Asset on its own terms, against MaintainX and Limble. Choosing it because of Hippo reviews written before the acquisition is a mistake.

Hippo CMMS: What happens to existing customers?

They continue to be supported within Eptura. The practical question is whether the broader workplace suite fits, since that is where the product roadmap now points.

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