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Textline
Business texting for teams
As of 29 August 2026, Textline is free to use. Two-way business SMS platform for customer service, sales, and operations teams to text customers from a shared number. Softwr lists it under Communication.
Overview
What Textline does
Two-way business SMS platform for customer service, sales, and operations teams to text customers from a shared number.
What people use it for
- Responding to customer support tickets via SMS from a unified inbox
- Sending appointment reminders and conducting follow-ups via text message
- Coordinating field teams across job sites with time-sensitive text updates
- Running SMS campaigns to promote sales and capture leads with high engagement
- Managing HIPAA-compliant texting for healthcare patient communications
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Textline.
- Enterprise plan requires custom quote and demo booking
- Additional message credits cost $0.03 each (purchased in advance)
- Backup credits cost $0.04 each with minimum 250-credit purchase
Cross-shopped
What people choose instead of Textline
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- TextlinevsMicrosoft Teams
Microsoft Teams: Meet, chat, call, and collaborate in just one place
- TextlinevsLoom
Loom: Record instantly, share anywhere
- TextlinevsRingCentral Video
RingCentral Video: Connected cloud communications
Pricing
What Textline costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Essentials
Free
- 600 message credits per month
- 3 agents included
- 3 years conversation history
- NPS and CSAT surveys
- Standard integrations
- API/webhooks
Pro
Free
- 2000 message credits per month
- 5 agents included
- Unlimited conversation history
- Custom user roles
- Custom surveys
- Salesforce integration
Enterprise
On request
- Custom pricing
- All Pro features
- Flexible implementation
- Personalized account plans
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Can I use Textline for free?
Yes, Essentials and Pro tiers are free to get started, with no credit card required. Essentials includes 600 message credits and 3 agents monthly. Pro includes 2000 credits and 5 agents. Enterprise requires a custom quote.
SourceHow much do extra message credits cost?
Additional message credits cost $0.03 per credit. Backup credits are available at $0.04 each with a minimum purchase of 250 credits.
SourceWhat are the costs for phone number registration?
10DLC registration costs $15 per campaign per month via The Campaign Registry. Toll-free numbers do not have a monthly registration fee.
SourceKeep looking
Where to go from Textline
- Textline alternativesEvery product people weigh against it
- Textline pricingPlans, floors and what the tiers exclude
- Textline badgesWhich rules it meets, and the figure behind each
- All Communication softwareThe full category
- Best Communication softwareThe shortlist, and how it was cut
Best Communication software for
Compare Textline with
- Zoom
- Loom
- Microsoft Teams
- RingCentral Video
- Messenger
- Novu
- Disciple
- Grasshopper
- LINE WORKS
- Naver Works
- Quo
- Kakao Work
- Mattermost
- Rocket.Chat
- LINE WORKS
- Naver Works
- Quo
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Free, then 3,000/mo12 researched notes
Softwr does not host reviews and shows no star rating for Textline, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Textline
Textline alternatives
What people switch to, and what they give up
Textline pricing
Every tier, and where the cost actually lands
Compare Textline
Put it head to head with anything we hold
Textline badge
Its rating, and an embed for your own site
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