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Customer Support · head to head

Chatwoot vs MyOperator

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Free plan
Yes
Full reviewWebsite
MyOperator logo

MyOperator

Telecommunications

Indian cloud call management and WhatsApp platform priced per plan, not per agent

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; MyOperator plans bundle ten users at a fixed price, so a team of three or four pays for ten and the effective per-user cost is two or three times the headline 500 rupees.
  • They diverge on capability: Chatwoot covers Live chat, MyOperator covers IVR and call routing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Chatwoot and MyOperator actually diverge.

Attributes where Chatwoot and MyOperator differ
AttributeChatwootMyOperator
Starting priceFreeOn request
Pricing modelUnknownPer month by plan, ten users included
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, iOS, Android, API
CategoryCustomer SupportTelecommunications
Founded2017Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in MyOperator

  • IVR and call routing
  • Included user count
  • Call recording and reporting
  • WhatsApp Business
  • Toll-free and virtual numbers
  • Whisper and barge
  • CRM integrations and API
  • Auto-dialler

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot MyOperator
  • Privacy-first chatnot MyOperator
  • Multi-channel supportnot MyOperator

MyOperator

  • A multi-branch Indian clinic that needs patient calls routed to the right location by IVR and every missed call logged for callbacknot Chatwoot
  • A coaching institute running admissions enquiries where the WhatsApp thread and the phone call must sit against the same leadnot Chatwoot
  • A D2C brand whose support number must never ring out, needing call distribution across a small team plus recording for quality checksnot Chatwoot
  • An outbound sales team in India that wants verified caller identity so prospects answer calls from an unknown numbernot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

MyOperator

  • Plans bundle ten users at a fixed price, so a team of three or four pays for ten and the effective per-user cost is two or three times the headline 500 rupees.
  • Truecaller Business verification, which is what actually raises answer rates for Indian outbound calling, starts at 30,000 rupees a month, six times the entry plan price, and is not included at any tier.
  • CRM integrations and API access only appear on the SUV plan at 15,000 rupees a month, so a small business that needs call data in its CRM must pay triple the entry price.
  • Plans are billed yearly, so the advertised monthly figure is an annual commitment in practice and there is no cheap monthly path to trial the product in production.
  • It is an India-focused product with rupee pricing, Indian numbering and India-based support, which makes it unsuitable for businesses whose calling volume sits outside India.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

MyOperator

On request
  • Sedan$5000/month
    • Billed yearly
    • 10 users included, not priced per agent
    • IVR and call routing
  • SUV$15000/month
    • Billed yearly
    • 10 users included
    • Everything in Sedan
  • AI Team$undefined/month
    • Everything in SUV
    • Voice and chat AI agents
    • AI agent manager and managed build service
  • Enterprise$undefined/month
    • Custom deployment
    • Dedicated success manager
    • SLA-backed uptime

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose MyOperator if

  • You need ivr and call routing.
  • You work on Web, iOS, Android, API.
  • You also want included user count.
MyOperator review

Questions people ask

Is Chatwoot or MyOperator better?
Neither clearly leads. Chatwoot starts at Free and MyOperator at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or MyOperator?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for MyOperator.
Does Chatwoot or MyOperator run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. MyOperator runs on Web, iOS, Android, API.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. MyOperator starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what MyOperator is typically brought in for.
What can Chatwoot do that MyOperator cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. MyOperator covers IVR and call routing, Included user count, Call recording and reporting, WhatsApp Business.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
MyOperator: How is MyOperator priced?

By plan, not by agent. Sedan is 5,000 rupees a month billed yearly including ten users; SUV is 15,000 rupees a month, also for ten users.

Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
MyOperator: What does WhatsApp messaging cost?

It is passed through at Meta rates, roughly 0.95 rupees per marketing conversation and 0.13 rupees for utility and authentication, on top of the plan.

Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
MyOperator: Do I need the SUV plan?

If you want CRM integration, API access, whisper and barge or real-time dashboards, yes. Sedan covers IVR, routing, recording and basic reporting only.

Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
MyOperator: Is there a refund if it does not work out?

MyOperator advertises a 30-day full refund policy, which is unusual for an annually billed Indian telephony product.

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