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CRM & Sales · head to head

Bitrix24 vs Paymo

Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Paymo logo

Paymo

Project Management

Work & project management for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bitrix24 has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Paymo every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • They diverge on capability: Bitrix24 covers Contact management, Paymo covers Task management.

Where they differ

Only the attributes on which Bitrix24 and Paymo actually diverge.

Attributes where Bitrix24 and Paymo differ
AttributeBitrix24Paymo
Starting priceFreeOn request
Pricing modelsubscriptionfreemium
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
CategoryCRM & SalesProject Management
Founded20122008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Google Apps

Only in Paymo

  • Task management
  • Time tracking
  • Invoicing
  • Gantt charts
  • Resource scheduling
  • Google Workspace
  • SSL encryption
  • Desktop support

Both cover

  • Slack
  • Zapier
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Paymo
  • Team chat, tasks and project management in one suitenot Paymo
  • Telephony and email integrated with customer recordsnot Paymo
  • Document storage and collaborationnot Paymo
  • Workflow automation and HR records on the higher tiersnot Paymo

Paymo

  • Project management with time tracking and invoicing for agenciesnot Bitrix24
  • Tracking billable hours and project profitabilitynot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Paymo

  • Every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • The free plan allows 1 user, 1 client and 2 projects
  • The Solo plan is still capped at 3 clients and 5 projects
  • Gantt charts, task dependencies and scheduling require the Plus plan
  • Integrations are excluded from both the free and Solo plans

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Paymo

On request
  • FreeFree
    • 1 user
    • Basic features
  • Starter$4.95/month
    • Time tracking
    • Kanban
    • Invoicing

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Paymo if

  • You need task management.
  • You work on Web, Ios, Android, Desktop.
  • You also want time tracking.
Paymo review

Questions people ask

Is Bitrix24 or Paymo better?
Neither clearly leads. Bitrix24 starts at Free and Paymo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Paymo?
Bitrix24 has a free tier; the other does not. Paid plans start at Free for Bitrix24 and On request for Paymo.
Does Bitrix24 or Paymo run on more platforms?
Bitrix24 runs on Web, Ios, Android. Paymo runs on Web, Ios, Android, Desktop.
Can I use Bitrix24 for free?
Yes. Bitrix24 has a free tier, so you can try it without paying. Paymo starts at On request.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Paymo is typically brought in for.
What can Bitrix24 do that Paymo cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Paymo covers Task management, Time tracking, Invoicing, Gantt charts. Both handle Slack, Zapier, Web support, Ios support.
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Related pages

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