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Software · head to head

Bigtincan vs Capsule CRM

Bigtincan logo

Bigtincan

Software

AI-Powered Sales Enablement

From
On request
Rated
-
Full reviewWebsite
Capsule CRM logo

Capsule CRM

Software

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bigtincan no published pricing makes budgeting difficult and requires contacting sales for quotes; Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline

Where they differ

Only the attributes on which Bigtincan and Capsule CRM actually diverge.

Attributes where Bigtincan and Capsule CRM differ
AttributeBigtincanCapsule CRM
Starting priceOn requestFree
Pricing modelUnknownfreemium
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb
Founded2008Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bigtincan

  • AI content recommendations
  • Mobile enablement
  • Document automation
  • Training
  • Analytics
  • Salesforce
  • Microsoft Dynamics
  • SAP

Only in Capsule CRM

Nothing recorded that Bigtincan does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Bigtincan

  • Customer Successnot Capsule CRM
  • Sales Enablementnot Capsule CRM
  • Ai Automationnot Capsule CRM

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bigtincan

  • No published pricing makes budgeting difficult and requires contacting sales for quotes
  • Steep implementation and onboarding costs on top of per-user fees for enterprise plans
  • Complex setup process requiring significant organizational change management to adopt

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Pricing, plan by plan

Bigtincan

On request
  • SMB$null/custom
    • Average cost $17,937
    • Sales enablement basics
    • Mobile access
  • Enterprise$null/custom
    • Average cost $139,644
    • Advanced features
    • Dedicated support

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Which should you pick?

Choose Bigtincan if

  • You need ai content recommendations.
  • You work on Web, iOS, Android.
  • You also want mobile enablement.
Bigtincan review

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Questions people ask

Is Bigtincan or Capsule CRM better?
Neither clearly leads. Bigtincan starts at On request and Capsule CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bigtincan or Capsule CRM?
Capsule CRM has a free tier; the other does not. Paid plans start at On request for Bigtincan and Free for Capsule CRM.
Does Bigtincan or Capsule CRM run on more platforms?
Bigtincan runs on Web, iOS, Android. Capsule CRM runs on Web.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Bigtincan starts at On request.
What is Bigtincan best used for?
Bigtincan is most often used for customer success, sales enablement, ai automation. Of those, customer success and sales enablement are not what Capsule CRM is typically brought in for.
What can Bigtincan do that Capsule CRM cannot?
Bigtincan covers AI content recommendations, Mobile enablement, Document automation, Training.

Answered from the vendors’ own pages

Bigtincan: Does Bigtincan publish transparent pricing?

No. Bigtincan uses quote-based pricing with no published list prices. Most customers report effective costs of $25-$45 per user per month when billed annually, with SMB plans averaging $17,937 and Enterprise plans averaging $139,644.

Source
Bigtincan: What is included in Bigtincan's mobile capabilities?

Bigtincan includes mobile access for sales teams to access content, run presentations, and engage customers on their devices as part of its mobile-first sales enablement approach.

Source
Bigtincan: Does Bigtincan include AI-powered features?

Yes. Bigtincan includes AI-powered features for content recommendations, sales coaching, and engagement analytics to help teams optimize their selling process.

Source
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