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Software · head to head

Capsule CRM vs Webex

Capsule CRM logo

Capsule CRM

Software

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Webex logo

Webex

Software

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Where they differ

Only the attributes on which Capsule CRM and Webex actually diverge.

Attributes where Capsule CRM and Webex differ
AttributeCapsule CRMWebex
Pricing modelfreemiumsubscription
PlatformsWebWeb, Windows, Macos, Ios, Android
FoundedUnknown1995

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule CRM

Nothing recorded that Webex does not also cover.

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

Webex

  • Video meetingsnot Capsule CRM
  • Team collaborationnot Capsule CRM
  • Customer callsnot Capsule CRM
  • Trainingnot Capsule CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Capsule CRM or Webex better?
Neither clearly leads. Capsule CRM starts at Free and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Webex?
Capsule CRM starts at Free and Webex at Free.
Does Capsule CRM or Webex run on more platforms?
Capsule CRM runs on Web. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Capsule CRM for free?
Both have a free tier, so you can try either at no cost before committing.
What can Capsule CRM do that Webex cannot?
Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds.
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Related pages

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