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Customer Support · head to head

Amazon Connect vs ProofHub

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
ProofHub logo

ProofHub

Project Management

All-in-one project management and team collaboration

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; ProofHub the Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • They diverge on capability: Amazon Connect covers Voice, ProofHub covers Discussions.

Where they differ

Only the attributes on which Amazon Connect and ProofHub actually diverge.

Attributes where Amazon Connect and ProofHub differ
AttributeAmazon ConnectProofHub
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportProject Management
Founded20062011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce
  • ServiceNow

Only in ProofHub

  • Discussions
  • Proofing
  • Time tracking
  • Gantt charts
  • Slack
  • Google Drive
  • Dropbox
  • Box

Both cover

  • Tasks
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot ProofHub
  • Voice, chat, email and SMS in one queuenot ProofHub
  • Conversational analytics and agent assistnot ProofHub
  • Outbound campaigns and automated contactnot ProofHub
  • Workforce scheduling for contact centre agentsnot ProofHub

ProofHub

  • Project management with unlimited users on a flat monthly feenot Amazon Connect
  • Proofing and reviewing files alongside task and discussion trackingnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

ProofHub

  • The Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • The Essential plan caps projects at 40 and storage at 15 GB
  • Storage is 100 GB even on the higher plan, which is low for a tool holding project files
  • There is no free tier, and the entry price is a flat $45 a month billed annually

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

ProofHub

On request
  • Essential$45/month
    • 40 projects
    • Unlimited users
    • Core features
  • Ultimate Control$89/month
    • Unlimited projects
    • Advanced features
    • White labeling

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose ProofHub if

  • You need discussions.
  • You work on Web, Ios, Android.
  • You also want proofing.
ProofHub review

Questions people ask

Is Amazon Connect or ProofHub better?
Neither clearly leads. Amazon Connect starts at Free and ProofHub at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or ProofHub?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for ProofHub.
Does Amazon Connect or ProofHub run on more platforms?
Amazon Connect runs on Web. ProofHub runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. ProofHub starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what ProofHub is typically brought in for.
What can Amazon Connect do that ProofHub cannot?
Amazon Connect covers Voice, Chat, ML-powered analytics, Contact Lens. ProofHub covers Discussions, Proofing, Time tracking, Gantt charts. Both handle Tasks, Web support.
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