Softwr

Software · head to head

Amazon Connect vs Basecamp

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Basecamp logo

Basecamp

Software

Project management & team collaboration software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Basecamp the free tier allows one project and 1 GB of storage
  • They diverge on capability: Amazon Connect covers Voice, Basecamp covers Message boards.

Where they differ

Only the attributes on which Amazon Connect and Basecamp actually diverge.

Attributes where Amazon Connect and Basecamp differ
AttributeAmazon ConnectBasecamp
Pricing modelusage-basedfreemium
Founded20062004

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Basecamp

  • Message boards
  • To-do lists
  • Schedules
  • Documents & files
  • Group chat
  • Check-in questions
  • Hill Charts
  • Email forwards

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Basecamp
  • Voice, chat, email and SMS in one queuenot Basecamp
  • Conversational analytics and agent assistnot Basecamp
  • Outbound campaigns and automated contactnot Basecamp
  • Workforce scheduling for contact centre agentsnot Basecamp

Basecamp

  • Project management for a small team in one placenot Amazon Connect
  • Message boards and chat alongside to-dosnot Amazon Connect
  • Client collaboration, since guests are not chargednot Amazon Connect
  • Flat-rate project management for a larger team on Pro Unlimitednot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Basecamp

  • The free tier allows one project and 1 GB of storage
  • Pro is $15 per user per month, so cost scales with headcount unlike the flat Pro Unlimited at $299 a month billed annually
  • Storage beyond the plan costs $50 a month per additional terabyte
  • Timesheet and the Admin Pro Pack are paid upgrades on Pro and only bundled with Pro Unlimited

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Basecamp

Free

No published plan breakdown. See the Basecamp review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Basecamp if

  • You need message boards.
  • You want to start without paying.
  • You also want to-do lists.
Basecamp review

Questions people ask

Is Amazon Connect or Basecamp better?
Neither clearly leads. Amazon Connect starts at Free and Basecamp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Basecamp?
Amazon Connect starts at Free and Basecamp at Free.
Does Amazon Connect or Basecamp run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Basecamp is typically brought in for.
What can Amazon Connect do that Basecamp cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Basecamp covers Message boards, To-do lists, Schedules, Documents & files. Both handle SOC2.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amazon Connect

More on Basecamp

Keep looking

Other head to heads