Customer Support · head to head
Amazon Connect vs Missive
The short version
- Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- They diverge on capability: Amazon Connect covers Voice, Missive covers Shared inbox.
Where they differ
Only the attributes on which Amazon Connect and Missive actually diverge.
| Attribute | Amazon Connect | Missive |
|---|---|---|
| Pricing model | usage-based | subscription |
| Platforms | Web | Web, Ios, Android, Mac, Windows |
| Founded | 2006 | 2015 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Amazon Connect
- Voice
- Chat
- ML-powered analytics
- Contact Lens
- Outbound campaigns
- Forecasting
- Salesforce
- ServiceNow
Only in Missive
- Shared inbox
- Team chat
- Calendar
- SMS
- Asana
- Trello
Both cover
- Tasks
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Amazon Connect
- Cloud contact centre with no per-seat licencenot Missive
- Voice, chat, email and SMS in one queuenot Missive
- Conversational analytics and agent assistnot Missive
- Outbound campaigns and automated contactnot Missive
- Workforce scheduling for contact centre agentsnot Missive
Missive
- Shared team inbox across email, SMS and social messagesnot Amazon Connect
- Collaborating on customer conversations with internal comments and tasksnot Amazon Connect
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Amazon Connect
- Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
- Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
- Rates vary by region and by third-party provider, so a published figure is indicative rather than final
- Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
Pricing, plan by plan
Amazon Connect
Free- Pay-as-you-go$0.018/minute
- Voice minutes
- Free tier available
- No upfront costs
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
Which should you pick?
Choose Amazon Connect if
- You need voice.
- You want to start without paying.
- You also want chat.
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Questions people ask
- Is Amazon Connect or Missive better?
- Neither clearly leads. Amazon Connect starts at Free and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Amazon Connect or Missive?
- Amazon Connect starts at Free and Missive at Free.
- Does Amazon Connect or Missive run on more platforms?
- Amazon Connect runs on Web. Missive runs on Web, Ios, Android, Mac, Windows.
- Can I use Amazon Connect for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Amazon Connect best used for?
- Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Missive is typically brought in for.
- What can Amazon Connect do that Missive cannot?
- Amazon Connect covers Voice, Chat, ML-powered analytics, Contact Lens. Missive covers Shared inbox, Team chat, Email, Calendar. Both handle Tasks, Web support.
Related pages
More on Amazon Connect
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