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Telecommunications · head to head

8x8 vs Twist

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
Twist logo

Twist

Communication

Distraction-free team communication

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Twist has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Twist the free plan only exposes the last 1 month of comments and messages; older history is hidden until you upgrade
  • They diverge on capability: 8x8 covers Voice calling, Twist covers Topic-based chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and Twist actually diverge.

Attributes where 8x8 and Twist differ
Attribute8x8Twist
Starting price$29.99/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
CategoryTelecommunicationsCommunication
Founded19872014

Identical on both: platforms (Web, Windows, Macos, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Salesforce

Only in Twist

  • Topic-based chat
  • Threading
  • File attachments
  • Search
  • Notifications control
  • Integrations
  • Mobile apps
  • Zapier

Both cover

  • Slack
  • Cloud deployment
  • Web support
  • Windows support
  • Macos support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Twist
  • Customer contactnot Twist
  • Remote worknot Twist
  • Continuitynot Twist

Twist

  • Asynchronous team communication and project collaborationnot 8x8
  • Teams requiring unlimited message history and integrationsnot 8x8
  • Remote-first organizations minimizing synchronous meetingsnot 8x8
  • Distributed teams across multiple time zonesnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Twist

  • The free plan only exposes the last 1 month of comments and messages; older history is hidden until you upgrade
  • The free plan caps integrations at 5 and file storage at 5 GB
  • Full message history, unlimited integrations, unlimited storage and priority support all require the Unlimited plan at US$6 per user per month
  • Both plans cap the workspace at 500 internal member accounts and 500 external guest accounts

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Twist

Free
  • Free PlanFree
    • Access up to 1 month of comments and messages
    • Up to 5 integrations
    • 5 GB storage
  • Unlimited Plan$6/month
    • Full history of comments and messages
    • Unlimited integrations
    • Unlimited file storage

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Twist if

  • You need topic-based chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want threading.
Twist review

Questions people ask

Is 8x8 or Twist better?
Neither clearly leads. 8x8 starts at $29.99/month and Twist at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Twist?
Twist has a free tier; the other does not. Paid plans start at $29.99/month for 8x8 and Free for Twist.
Does 8x8 or Twist run on more platforms?
Both run on Web, Windows, Macos, Ios, Android, so platform support will not decide this one for you.
Can I use Twist for free?
Yes. Twist has a free tier, so you can try it without paying. 8x8 starts at $29.99/month.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Twist is typically brought in for.
What can 8x8 do that Twist cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Twist covers Topic-based chat, Threading, File attachments, Search. Both handle Slack, Cloud deployment, Web support, Windows support.

Answered from the vendors’ own pages

Twist: How much does Twist cost?

Twist offers a free plan with access to 1 month of message history and 5 GB storage. The Unlimited plan costs $6 per user per month with full message history and unlimited storage.

Source
Twist: What is included in Twist's free plan?

The free plan includes access to up to one month of comments and messages, up to 5 integrations, 5 GB storage, and standard support.

Source
Twist: How is Twist priced for large teams?

Organizations with 200+ employees should contact [email protected] for custom enterprise pricing. Single-channel guests remain free on both tiers, while multi-channel guests on Unlimited are billed as regular members.

Source
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