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Software · head to head

Twist vs Zoom

Twist logo

Twist

Software

Distraction-free team communication

From
Free
Rated
-
Full reviewWebsite
Zoom logo

Zoom

Software

Video conferencing that's easy, reliable, and secure

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Twist the free plan only exposes the last 1 month of comments and messages; older history is hidden until you upgrade; Zoom cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features
  • They diverge on capability: Twist covers Topic-based chat, Zoom covers HD video & audio.

Where they differ

Only the attributes on which Twist and Zoom actually diverge.

Attributes where Twist and Zoom differ
AttributeTwistZoom
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, iOS, Android, Windows, macOS
Founded20142011

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Twist

  • Topic-based chat
  • Threading
  • File attachments
  • Search
  • Notifications control
  • Integrations
  • Mobile apps
  • Zapier

Only in Zoom

  • HD video & audio
  • Screen sharing
  • Recording & transcripts
  • Virtual backgrounds
  • Breakout rooms
  • Polling & Q&A
  • Chat
  • Whiteboard

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Twist

  • Asynchronous threaded team communication for distributed teamsnot Zoom
  • Keeping decisions in searchable threads rather than a real time chat streamnot Zoom
  • Coordinating across time zones without expecting immediate repliesnot Zoom

Zoom

  • Team meetingsnot Twist
  • Webinarsnot Twist
  • Virtual eventsnot Twist
  • Online trainingnot Twist
  • Telehealthnot Twist

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Twist

  • The free plan only exposes the last 1 month of comments and messages; older history is hidden until you upgrade
  • The free plan caps integrations at 5 and file storage at 5 GB
  • Full message history, unlimited integrations, unlimited storage and priority support all require the Unlimited plan at US$6 per user per month
  • Both plans cap the workspace at 500 internal member accounts and 500 external guest accounts

Zoom

  • Cost creep from add-ons increases pricing from $14/user to $25+/user when including Phone and advanced features
  • Feature set is overwhelming with complex navigation and too many options
  • Limited analytics and coaching features compared to dedicated contact center platforms
  • Call recording and admin oversight lack strict governance needed for regulated industries

Pricing, plan by plan

Twist

Free
  • FreeFree
    • Unlimited topics
    • Message history
    • File sharing
  • Pro$5/month
    • Everything in Free
    • Advanced search
    • API access

Zoom

Free
  • BasicFree
    • 100 participants
    • 40-minute group meetings
    • Unlimited 1-on-1 meetings
  • Pro$14.99/month
    • 100 participants
    • 30-hour group meetings
    • Cloud recording (5GB)
  • Business$19.99/month
    • 300 participants
    • Single sign-on
    • Recording transcripts
  • Enterprise$25/month
    • 500 participants
    • Advanced admin features
    • Executive business review

Which should you pick?

Choose Twist if

  • You need topic-based chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want threading.
Twist review

Choose Zoom if

  • You need hd video & audio.
  • You want to start without paying.
  • You work on Web, iOS, Android, Windows, macOS.
  • You also want screen sharing.
Zoom review

Questions people ask

Is Twist or Zoom better?
Neither clearly leads. Twist starts at Free and Zoom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Twist or Zoom?
Twist starts at Free and Zoom at Free.
Does Twist or Zoom run on more platforms?
Twist runs on Web, Windows, Macos, Ios, Android. Zoom runs on Web, iOS, Android, Windows, macOS.
Can I use Twist for free?
Both have a free tier, so you can try either at no cost before committing.
What is Twist best used for?
Twist is most often used for asynchronous threaded team communication for distributed teams, keeping decisions in searchable threads rather than a real time chat stream, coordinating across time zones without expecting immediate replies. Of those, asynchronous threaded team communication for distributed teams and keeping decisions in searchable threads rather than a real time chat stream are not what Zoom is typically brought in for.
What can Twist do that Zoom cannot?
Twist covers Topic-based chat, Threading, File attachments, Search. Zoom covers HD video & audio, Screen sharing, Recording & transcripts, Virtual backgrounds. Both handle Slack.

Answered from the vendors’ own pages

Zoom: What are Zoom's main pricing tiers?

Zoom offers a free Basic plan with 40-minute limits for group meetings, Pro at $14.16/user/month, Business at $15.58/user/month with 300 participant capacity, and Enterprise with custom pricing. Additional costs apply for Phone ($10.50/user/month), Webinars, and Rooms.

Source
Zoom: What integrations does Zoom support?

Zoom integrates with Salesforce, Slack, Microsoft 365, Google Workspace, HubSpot, Zendesk, and many other business applications, though integration depth varies by partner.

Source
Zoom: Can Zoom be used for webinars?

Yes, Zoom Webinars is available as a separate product starting at $66.67 per month, providing larger audience capabilities and specialized webinar features.

Source
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