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Software · head to head

8x8 Contact Center vs Sublime Text

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Sublime Text logo

Sublime Text

Software

A sophisticated text editor for code, markup and prose

From
$99/one-time
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Sublime Text a personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • They diverge on capability: 8x8 Contact Center covers Voice, Sublime Text covers Lightning fast performance.

Where they differ

Only the attributes on which 8x8 Contact Center and Sublime Text actually diverge.

Attributes where 8x8 Contact Center and Sublime Text differ
Attribute8x8 Contact CenterSublime Text
Starting price$85/month$99/one-time
Pricing modelsubscriptionone-time
PlatformsWeb, Desktop, Ios, AndroidWindows, Macos, Linux
Founded19872007

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Sublime Text

  • Lightning fast performance
  • Multiple selections
  • Command palette
  • Instant project switch
  • Plugin ecosystem
  • Customizable UI
  • Advanced search and replace
  • Split editing

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Sublime Text
  • Contact centernot Sublime Text
  • Remote worknot Sublime Text
  • Customer supportnot Sublime Text

Sublime Text

  • Editing code and text files in a fast native desktop editornot 8x8 Contact Center
  • Working across large files and projects with multi cursor editingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Sublime Text

  • A personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • Business use is a separate annual subscription rather than a perpetual licence, starting at $65 per seat per year
  • The distinction means the same editor is perpetual for an individual and subscription for a company

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Sublime Text

$99/one-time
  • Personal License$99/one-time
    • 3 years of updates
    • All current features
    • Cross-platform license

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Sublime Text if

  • You need lightning fast performance.
  • You work on Windows, Macos, Linux.
  • You also want multiple selections.
Sublime Text review

Questions people ask

Is 8x8 Contact Center or Sublime Text better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Sublime Text at $99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Sublime Text?
8x8 Contact Center starts at $85/month and Sublime Text at $99/one-time.
Does 8x8 Contact Center or Sublime Text run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Sublime Text runs on Windows, Macos, Linux.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Sublime Text is typically brought in for.
What can 8x8 Contact Center do that Sublime Text cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Sublime Text covers Lightning fast performance, Multiple selections, Command palette, Instant project switch.
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