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Software · head to head

Customerly vs Sublime Text

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Sublime Text logo

Sublime Text

Software

A sophisticated text editor for code, markup and prose

From
$99/one-time
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Sublime Text a personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • They diverge on capability: Customerly covers Live chat, Sublime Text covers Lightning fast performance.

Where they differ

Only the attributes on which Customerly and Sublime Text actually diverge.

Attributes where Customerly and Sublime Text differ
AttributeCustomerlySublime Text
Starting priceFree$99/one-time
Pricing modelsubscriptionone-time
Free tierYesNo
PlatformsWeb, Ios, AndroidWindows, Macos, Linux
Founded20152007

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Sublime Text

  • Lightning fast performance
  • Multiple selections
  • Command palette
  • Instant project switch
  • Plugin ecosystem
  • Customizable UI
  • Advanced search and replace
  • Split editing

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Sublime Text
  • Lead generationnot Sublime Text
  • Email marketingnot Sublime Text
  • Customer feedbacknot Sublime Text

Sublime Text

  • Editing code and text files in a fast native desktop editornot Customerly
  • Working across large files and projects with multi cursor editingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Sublime Text

  • A personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • Business use is a separate annual subscription rather than a perpetual licence, starting at $65 per seat per year
  • The distinction means the same editor is perpetual for an individual and subscription for a company

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Sublime Text

$99/one-time
  • Personal License$99/one-time
    • 3 years of updates
    • All current features
    • Cross-platform license

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Sublime Text if

  • You need lightning fast performance.
  • You work on Windows, Macos, Linux.
  • You also want multiple selections.
Sublime Text review

Questions people ask

Is Customerly or Sublime Text better?
Neither clearly leads. Customerly starts at Free and Sublime Text at $99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Sublime Text?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $99/one-time for Sublime Text.
Does Customerly or Sublime Text run on more platforms?
Customerly runs on Web, Ios, Android. Sublime Text runs on Windows, Macos, Linux.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Sublime Text starts at $99/one-time.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Sublime Text is typically brought in for.
What can Customerly do that Sublime Text cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Sublime Text covers Lightning fast performance, Multiple selections, Command palette, Instant project switch.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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