Softwr

Customer Support · head to head

8x8 Contact Center vs Greenhouse

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Greenhouse logo

Greenhouse

Technology

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Greenhouse core plan lacks talent discovery and contact lookups
  • They diverge on capability: 8x8 Contact Center covers Voice, Greenhouse covers Applicant tracking.

Where they differ

Only the attributes on which 8x8 Contact Center and Greenhouse actually diverge.

Attributes where 8x8 Contact Center and Greenhouse differ
Attribute8x8 Contact CenterGreenhouse
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
CategoryCustomer SupportTechnology
Founded19872012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Greenhouse
  • Contact centernot Greenhouse
  • Remote worknot Greenhouse
  • Customer supportnot Greenhouse

Greenhouse

  • Applicant tracking system for structured hiringnot 8x8 Contact Center
  • AI-powered interview notetaking and sourcingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Questions people ask

Is 8x8 Contact Center or Greenhouse better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Greenhouse at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Greenhouse?
8x8 Contact Center starts at $85/month and Greenhouse at On request.
Does 8x8 Contact Center or Greenhouse run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Greenhouse runs on Web, Ios, Android, Api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Greenhouse is typically brought in for.
What can 8x8 Contact Center do that Greenhouse cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Both handle SOC2, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Greenhouse

Keep looking

Other head to heads