Software · head to head
8x8 Contact Center vs Auth0

8x8 Contact Center
Software
Integrated cloud communications and contact center
- From
- $85/month
- Rated
- -
The short version
- Only Auth0 has a free tier, so it costs nothing to try first.
- Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Auth0 free tier limited to 25,000 monthly active users, requiring upgrade for growth beyond that
- They diverge on capability: 8x8 Contact Center covers Voice, Auth0 covers Universal login.
Where they differ
Only the attributes on which 8x8 Contact Center and Auth0 actually diverge.
| Attribute | 8x8 Contact Center | Auth0 |
|---|---|---|
| Starting price | $85/month | Free |
| Pricing model | subscription | Unknown |
| Free tier | No | Yes |
| Platforms | Web, Desktop, Ios, Android | Web, iOS, Android |
| Founded | 1987 | 2013 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in 8x8 Contact Center
- Voice
- Digital channels
- IVR
- ACD
- WFM
- Quality management
- Analytics
- Salesforce
Only in Auth0
- Universal login
- Social login
- Multi-factor authentication
- Passwordless
- User management
- Anomaly detection
- Extensibility
- Machine to machine
Both cover
- SOC2
- HIPAA
- GDPR
What people use each for
The jobs each tool is most often brought in to do.
8x8 Contact Center
- Unified communicationsnot Auth0
- Contact centernot Auth0
- Remote worknot Auth0
- Customer supportnot Auth0
Auth0
- B2C authenticationnot 8x8 Contact Center
- B2B authenticationnot 8x8 Contact Center
- B2E authenticationnot 8x8 Contact Center
- API securitynot 8x8 Contact Center
- Mobile app securitynot 8x8 Contact Center
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
8x8 Contact Center
- Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre
Auth0
- Free tier limited to 25,000 monthly active users, requiring upgrade for growth beyond that
- Advanced features like MFA and RBAC only available on paid Essentials tier and above
- Ownership by Okta introduces risk that independent product roadmap may change
Pricing, plan by plan
8x8 Contact Center
$85/month- X6$85/month
- Voice contact center
- ACD
- IVR
- X7$110/month
- X6 + Digital channels
- Quality management
- X8$140/month
- X7 + WFM
- Speech analytics
- Advanced AI
Auth0
Free- FreeFree
- Up to 25,000 monthly active users
- Basic authentication
- Email/password login
- Essentials (B2C)$35/month
- Unlimited MAUs beyond free tier
- Multi-Factor Authentication
- Role-Based Access Control
- Professional (B2C)$240/month
- All Essentials features
- Advanced security
- Custom branding
Which should you pick?
Choose 8x8 Contact Center if
- You need voice.
- You work on Web, Desktop, Ios, Android.
- You also want digital channels.
Choose Auth0 if
- You need universal login.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want social login.
Questions people ask
- Is 8x8 Contact Center or Auth0 better?
- Neither clearly leads. 8x8 Contact Center starts at $85/month and Auth0 at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, 8x8 Contact Center or Auth0?
- Auth0 has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Auth0.
- Does 8x8 Contact Center or Auth0 run on more platforms?
- 8x8 Contact Center runs on Web, Desktop, Ios, Android. Auth0 runs on Web, iOS, Android.
- Can I use Auth0 for free?
- Yes. Auth0 has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
- What is 8x8 Contact Center best used for?
- 8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Auth0 is typically brought in for.
- What can 8x8 Contact Center do that Auth0 cannot?
- 8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Auth0 covers Universal login, Social login, Multi-factor authentication, Passwordless. Both handle SOC2, HIPAA, GDPR.
Answered from the vendors’ own pages
Auth0: How much does Auth0 cost?
Auth0 has a Free tier for up to 25,000 monthly active users (MAUs). Paid plans start at $35/month (Essentials B2C) and scale to $240/month (Professional B2C) and higher for Enterprise. Pricing scales with MAU usage.
SourceAuth0: Does Auth0 include Multi-Factor Authentication?
No. MFA, RBAC (Role-Based Access Control), and premium support are not included in the free tier and require upgrading to paid Essentials plans or higher.
SourceAuth0: Is Auth0 independent or part of a larger company?
Auth0 was acquired by Okta in May 2021 for $6.5 billion. It now operates as a subsidiary business unit within Okta, but maintains its own brand and operations.
SourceAuth0: Who should use Auth0 vs Okta?
Auth0 is developer-focused and serves customer identity use cases (B2C). Okta serves workforce identity (B2B) and has broader enterprise features. Auth0 now serves both markets post-acquisition but maintains its developer-friendly positioning.
SourceRelated pages
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