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Software · head to head

Jira Service Management vs Sublime Text

Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Sublime Text logo

Sublime Text

Software

A sophisticated text editor for code, markup and prose

From
$99/one-time
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Sublime Text a personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • They diverge on capability: Jira Service Management covers Incident management, Sublime Text covers Lightning fast performance.

Where they differ

Only the attributes on which Jira Service Management and Sublime Text actually diverge.

Attributes where Jira Service Management and Sublime Text differ
AttributeJira Service ManagementSublime Text
Starting priceFree$99/one-time
Pricing modelsubscriptionone-time
Free tierYesNo
PlatformsWeb, Ios, AndroidWindows, Macos, Linux
Founded20022007

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Sublime Text

  • Lightning fast performance
  • Multiple selections
  • Command palette
  • Instant project switch
  • Plugin ecosystem
  • Customizable UI
  • Advanced search and replace
  • Split editing

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Sublime Text
  • Incident responsenot Sublime Text
  • Change managementnot Sublime Text
  • Asset trackingnot Sublime Text

Sublime Text

  • Editing code and text files in a fast native desktop editornot Jira Service Management
  • Working across large files and projects with multi cursor editingnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Sublime Text

  • A personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • Business use is a separate annual subscription rather than a perpetual licence, starting at $65 per seat per year
  • The distinction means the same editor is perpetual for an individual and subscription for a company

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Sublime Text

$99/one-time
  • Personal License$99/one-time
    • 3 years of updates
    • All current features
    • Cross-platform license

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Sublime Text if

  • You need lightning fast performance.
  • You work on Windows, Macos, Linux.
  • You also want multiple selections.
Sublime Text review

Questions people ask

Is Jira Service Management or Sublime Text better?
Neither clearly leads. Jira Service Management starts at Free and Sublime Text at $99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Sublime Text?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $99/one-time for Sublime Text.
Does Jira Service Management or Sublime Text run on more platforms?
Jira Service Management runs on Web, Ios, Android. Sublime Text runs on Windows, Macos, Linux.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Sublime Text starts at $99/one-time.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Sublime Text is typically brought in for.
What can Jira Service Management do that Sublime Text cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Sublime Text covers Lightning fast performance, Multiple selections, Command palette, Instant project switch.
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