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Freshservice vs Sublime Text

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Sublime Text logo

Sublime Text

Software

A sophisticated text editor for code, markup and prose

From
$99/one-time
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Sublime Text a personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • They diverge on capability: Freshservice covers Incident management, Sublime Text covers Lightning fast performance.

Where they differ

Only the attributes on which Freshservice and Sublime Text actually diverge.

Attributes where Freshservice and Sublime Text differ
AttributeFreshserviceSublime Text
Starting price$19/month$99/one-time
Pricing modelsubscriptionone-time
PlatformsWeb, Ios, AndroidWindows, Macos, Linux
Founded20102007

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Sublime Text

  • Lightning fast performance
  • Multiple selections
  • Command palette
  • Instant project switch
  • Plugin ecosystem
  • Customizable UI
  • Advanced search and replace
  • Split editing

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Sublime Text
  • Asset management and change control for IT teamsnot Sublime Text

Sublime Text

  • Editing code and text files in a fast native desktop editornot Freshservice
  • Working across large files and projects with multi cursor editingnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Sublime Text

  • A personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
  • Business use is a separate annual subscription rather than a perpetual licence, starting at $65 per seat per year
  • The distinction means the same editor is perpetual for an individual and subscription for a company

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Sublime Text

$99/one-time
  • Personal License$99/one-time
    • 3 years of updates
    • All current features
    • Cross-platform license

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Sublime Text if

  • You need lightning fast performance.
  • You work on Windows, Macos, Linux.
  • You also want multiple selections.
Sublime Text review

Questions people ask

Is Freshservice or Sublime Text better?
Neither clearly leads. Freshservice starts at $19/month and Sublime Text at $99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Sublime Text?
Freshservice starts at $19/month and Sublime Text at $99/one-time.
Does Freshservice or Sublime Text run on more platforms?
Freshservice runs on Web, Ios, Android. Sublime Text runs on Windows, Macos, Linux.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Sublime Text is typically brought in for.
What can Freshservice do that Sublime Text cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Sublime Text covers Lightning fast performance, Multiple selections, Command palette, Instant project switch.
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