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Customer Support · head to head

8x8 Contact Center vs PostHog

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
PostHog logo

PostHog

Technology

The single platform to analyze, test, observe, and deploy new features

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only PostHog has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; PostHog the free tier covers 1M events, 5K web session recordings and 2.5K mobile recordings per month before usage-based billing starts
  • They diverge on capability: 8x8 Contact Center covers Voice, PostHog covers Product analytics.

Where they differ

Only the attributes on which 8x8 Contact Center and PostHog actually diverge.

Attributes where 8x8 Contact Center and PostHog differ
Attribute8x8 Contact CenterPostHog
Starting price$85/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Api
CategoryCustomer SupportTechnology
Founded19872020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in PostHog

  • Product analytics
  • Session recording
  • Feature flags
  • A/B testing
  • Heatmaps
  • SQL access
  • Data warehouse
  • Apps platform

Both cover

  • Microsoft Teams
  • SOC2
  • HIPAA
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot PostHog
  • Contact centernot PostHog
  • Remote worknot PostHog
  • Customer supportnot PostHog

PostHog

  • Product analyticsnot 8x8 Contact Center
  • Feature experimentationnot 8x8 Contact Center
  • User behavior trackingnot 8x8 Contact Center
  • A/B testingnot 8x8 Contact Center
  • Debug production issuesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

PostHog

  • The free tier covers 1M events, 5K web session recordings and 2.5K mobile recordings per month before usage-based billing starts
  • Accounts without a card on file are limited to 1 project; adding one raises it to 6
  • Data retention is 1 year until a card is added, which extends it to 7 years
  • Support is community-only until the account is on a paid plan
  • Error tracking is capped at 100K exceptions and surveys at 1500 responses per month on the free tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

PostHog

Free
  • FreeFree
    • 1M events/month
    • 5K sessions/month
    • Unlimited users
  • Paid$undefined/month
    • $0.00031/event
    • $0.005/session
    • Advanced permissions
  • Enterprise$undefined/month
    • SAML SSO
    • Advanced security
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose PostHog if

  • You need product analytics.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want session recording.
PostHog review

Questions people ask

Is 8x8 Contact Center or PostHog better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and PostHog at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or PostHog?
PostHog has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for PostHog.
Does 8x8 Contact Center or PostHog run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. PostHog runs on Web, Ios, Android, Api.
Can I use PostHog for free?
Yes. PostHog has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what PostHog is typically brought in for.
What can 8x8 Contact Center do that PostHog cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. PostHog covers Product analytics, Session recording, Feature flags, A/B testing. Both handle Microsoft Teams, SOC2, HIPAA, GDPR.
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