Is Groove or Sublime Text better?

Neither clearly leads. Groove starts at $12/month and Sublime Text at $99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Groove or Sublime Text?

Groove starts at $12/month and Sublime Text at $99/one-time.

Does Groove or Sublime Text run on more platforms?

Groove runs on Web, Ios, Android. Sublime Text runs on Windows, Macos, Linux.

What is Groove best used for?

Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Sublime Text is typically brought in for.

What can Groove do that Sublime Text cannot?

Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Sublime Text covers Lightning fast performance, Multiple selections, Command palette, Instant project switch.

Software · head to head

Groove vs Sublime Text

Groove

Software

Simple, powerful support for growing businesses

From: $12/month
Rated: -

Full review Website

Sublime Text

Software

A sophisticated text editor for code, markup and prose

From: $99/one-time
Rated: -

Full review Website

The short version

Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Sublime Text a personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
They diverge on capability: Groove covers Shared inbox, Sublime Text covers Lightning fast performance.

Where they differ

Only the attributes on which Groove and Sublime Text actually diverge.

Attributes where Groove and Sublime Text differ
Attribute	Groove	Sublime Text
Starting price	$12/month	$99/one-time
Pricing model	subscription	one-time
Platforms	Web, Ios, Android	Windows, Macos, Linux
Founded	2011	2007

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

Shared inbox
Knowledge base
Live chat
Automation rules
Reporting
Collision detection
Slack
Salesforce

Only in Sublime Text

Lightning fast performance
Multiple selections
Command palette
Instant project switch
Plugin ecosystem
Customizable UI
Advanced search and replace
Split editing

What people use each for

The jobs each tool is most often brought in to do.

Groove

Shared inbox and help desk ticketing for small support teamsnot Sublime Text
Handling email, chat and messaging support in one queuenot Sublime Text

Sublime Text

Editing code and text files in a fast native desktop editornot Groove
Working across large files and projects with multi cursor editingnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
A quiet month still pays the 250 ticket floor
No mailbox limit is published

Sublime Text

A personal licence is $99 as a one off purchase but includes only 3 years of updates, after which a paid upgrade is required to keep receiving them
Business use is a separate annual subscription rather than a perpetual licence, starting at $65 per seat per year
The distinction means the same editor is perpetual for an individual and subscription for a company

Pricing, plan by plan

Groove

$12/month

Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO

Sublime Text

$99/one-time

Personal License$99/one-time
- 3 years of updates
- All current features
- Cross-platform license

Which should you pick?

Choose Groove if

You need shared inbox.
You work on Web, Ios, Android.
You also want knowledge base.

Groove review

Choose Sublime Text if

You need lightning fast performance.
You work on Windows, Macos, Linux.
You also want multiple selections.

Sublime Text review

Questions people ask

Is Groove or Sublime Text better?: Neither clearly leads. Groove starts at $12/month and Sublime Text at $99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Sublime Text?: Groove starts at $12/month and Sublime Text at $99/one-time.
Does Groove or Sublime Text run on more platforms?: Groove runs on Web, Ios, Android. Sublime Text runs on Windows, Macos, Linux.
What is Groove best used for?: Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Sublime Text is typically brought in for.
What can Groove do that Sublime Text cannot?: Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Sublime Text covers Lightning fast performance, Multiple selections, Command palette, Instant project switch.

Groove vs Sublime Text

Groove

Sublime Text

The short version

Where they differ

What each one covers

Only in Groove

Only in Sublime Text

What people use each for

Groove

Sublime Text

Where each one falls short

Groove

Sublime Text

Pricing, plan by plan

Groove

Sublime Text

Which should you pick?

Choose Groove if

Choose Sublime Text if

Questions people ask

Related pages

More on Groove

More on Sublime Text

Keep looking

Other head to heads