Softwr

HR & Recruiting · head to head

HiBob vs Jira Service Management

HiBob logo

HiBob

HR & Recruiting

Modern HR for modern businesses

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: HiBob pricing not publicly displayed; requires contacting sales for custom quote; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: HiBob covers Core HR, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which HiBob and Jira Service Management actually diverge.

Attributes where HiBob and Jira Service Management differ
AttributeHiBobJira Service Management
Starting priceOn requestFree
Free tierNoYes
CategoryHR & RecruitingCustomer Support
Founded20152002

Identical on both: pricing model (subscription), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HiBob

  • Core HR
  • Onboarding
  • Time Off Management
  • Performance Management
  • Compensation
  • People Analytics
  • Engagement
  • Microsoft Teams

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HiBob

  • Core HR system of record with automated workflowsnot Jira Service Management
  • Performance management, learning and skills trackingnot Jira Service Management
  • US and UK payroll, benefits and time trackingnot Jira Service Management
  • Workforce planning and compensation review cyclesnot Jira Service Management
  • Employee self-service for a distributed workforcenot Jira Service Management

Jira Service Management

  • IT service managementnot HiBob
  • Incident responsenot HiBob
  • Change managementnot HiBob
  • Asset trackingnot HiBob

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HiBob

  • Pricing not publicly displayed; requires contacting sales for custom quote
  • Limited payroll functionality compared to dedicated payroll platforms
  • Smaller integration ecosystem compared to larger HR platforms

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

HiBob

On request
  • Bob$undefined/month
    • Core HR
    • Onboarding
    • Time Off

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose HiBob if

  • You need core hr.
  • You work on Web, iOS, Android.
  • You also want onboarding.
HiBob review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is HiBob or Jira Service Management better?
Neither clearly leads. HiBob starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HiBob or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for HiBob and Free for Jira Service Management.
Does HiBob or Jira Service Management run on more platforms?
HiBob runs on Web, iOS, Android. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. HiBob starts at On request.
What is HiBob best used for?
HiBob is most often used for core hr system of record with automated workflows, performance management, learning and skills tracking, us and uk payroll, benefits and time tracking, workforce planning and compensation review cycles. Of those, core hr system of record with automated workflows and performance management, learning and skills tracking are not what Jira Service Management is typically brought in for.
What can HiBob do that Jira Service Management cannot?
HiBob covers Core HR, Onboarding, Time Off Management, Performance Management. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

HiBob: What modules does HiBob include?

HiBob includes Core HR, Time & Attendance, Performance & Goals, Compensation Management, Global Operations, and Analytics modules that can be selected based on organizational needs.

Source
HiBob: How is HiBob pricing calculated?

HiBob pricing is customized based on company size (1-49, 50-199, 200-999, or 1,000+ employees) and the specific modules selected. Pricing is on a per-employee basis.

Source
HiBob: Does HiBob offer a mobile app?

Yes, HiBob includes mobile app access as part of all plans, allowing employees to manage their HR tasks on the go.

Source
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Related pages

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