Softwr

Customer Support · head to head

Customerly vs HiBob

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
HiBob logo

HiBob

HR & Recruiting

Modern HR for modern businesses

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; HiBob pricing not publicly displayed; requires contacting sales for custom quote
  • They diverge on capability: Customerly covers Live chat, HiBob covers Core HR.

Where they differ

Only the attributes on which Customerly and HiBob actually diverge.

Attributes where Customerly and HiBob differ
AttributeCustomerlyHiBob
Starting priceFreeOn request
Free tierYesNo
CategoryCustomer SupportHR & Recruiting

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in HiBob

  • Core HR
  • Onboarding
  • Time Off Management
  • Performance Management
  • Compensation
  • People Analytics
  • Engagement
  • Microsoft Teams

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot HiBob
  • Lead generationnot HiBob
  • Email marketingnot HiBob
  • Customer feedbacknot HiBob

HiBob

  • Core HR system of record with automated workflowsnot Customerly
  • Performance management, learning and skills trackingnot Customerly
  • US and UK payroll, benefits and time trackingnot Customerly
  • Workforce planning and compensation review cyclesnot Customerly
  • Employee self-service for a distributed workforcenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

HiBob

  • Pricing not publicly displayed; requires contacting sales for custom quote
  • Limited payroll functionality compared to dedicated payroll platforms
  • Smaller integration ecosystem compared to larger HR platforms

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

HiBob

On request
  • Bob$undefined/month
    • Core HR
    • Onboarding
    • Time Off

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose HiBob if

  • You need core hr.
  • You work on Web, iOS, Android.
  • You also want onboarding.
HiBob review

Questions people ask

Is Customerly or HiBob better?
Neither clearly leads. Customerly starts at Free and HiBob at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or HiBob?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for HiBob.
Does Customerly or HiBob run on more platforms?
Customerly runs on Web, Ios, Android. HiBob runs on Web, iOS, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. HiBob starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what HiBob is typically brought in for.
What can Customerly do that HiBob cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. HiBob covers Core HR, Onboarding, Time Off Management, Performance Management. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
HiBob: What modules does HiBob include?

HiBob includes Core HR, Time & Attendance, Performance & Goals, Compensation Management, Global Operations, and Analytics modules that can be selected based on organizational needs.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
HiBob: How is HiBob pricing calculated?

HiBob pricing is customized based on company size (1-49, 50-199, 200-999, or 1,000+ employees) and the specific modules selected. Pricing is on a per-employee basis.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
HiBob: Does HiBob offer a mobile app?

Yes, HiBob includes mobile app access as part of all plans, allowing employees to manage their HR tasks on the go.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Customerly

More on HiBob

Keep looking

Other head to heads