Softwr

Customer Support · head to head

Front vs HiBob

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
HiBob logo

HiBob

HR & Recruiting

Modern HR for modern businesses

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; HiBob pricing not publicly displayed; requires contacting sales for custom quote
  • They diverge on capability: Front covers Shared inbox, HiBob covers Core HR.

Where they differ

Only the attributes on which Front and HiBob actually diverge.

Attributes where Front and HiBob differ
AttributeFrontHiBob
Starting price$25/month per seatOn request
PlatformsCloud-based SaaSWeb, iOS, Android
CategoryCustomer SupportHR & Recruiting
Founded20132015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in HiBob

  • Core HR
  • Onboarding
  • Time Off Management
  • Performance Management
  • Compensation
  • People Analytics
  • Engagement
  • Microsoft Teams

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot HiBob
  • Enterprises using AI to resolve complex multi-step customer requestsnot HiBob

HiBob

  • Core HR system of record with automated workflowsnot Front
  • Performance management, learning and skills trackingnot Front
  • US and UK payroll, benefits and time trackingnot Front
  • Workforce planning and compensation review cyclesnot Front
  • Employee self-service for a distributed workforcenot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

HiBob

  • Pricing not publicly displayed; requires contacting sales for custom quote
  • Limited payroll functionality compared to dedicated payroll platforms
  • Smaller integration ecosystem compared to larger HR platforms

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

HiBob

On request
  • Bob$undefined/month
    • Core HR
    • Onboarding
    • Time Off

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose HiBob if

  • You need core hr.
  • You work on Web, iOS, Android.
  • You also want onboarding.
HiBob review

Questions people ask

Is Front or HiBob better?
Neither clearly leads. Front starts at $25/month per seat and HiBob at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or HiBob?
Front starts at $25/month per seat and HiBob at On request.
Does Front or HiBob run on more platforms?
Front runs on Cloud-based SaaS. HiBob runs on Web, iOS, Android.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what HiBob is typically brought in for.
What can Front do that HiBob cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. HiBob covers Core HR, Onboarding, Time Off Management, Performance Management. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

HiBob: What modules does HiBob include?

HiBob includes Core HR, Time & Attendance, Performance & Goals, Compensation Management, Global Operations, and Analytics modules that can be selected based on organizational needs.

Source
HiBob: How is HiBob pricing calculated?

HiBob pricing is customized based on company size (1-49, 50-199, 200-999, or 1,000+ employees) and the specific modules selected. Pricing is on a per-employee basis.

Source
HiBob: Does HiBob offer a mobile app?

Yes, HiBob includes mobile app access as part of all plans, allowing employees to manage their HR tasks on the go.

Source
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Related pages

More on Front

More on HiBob

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