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Software · head to head

HiBob vs Salesforce Service Cloud

HiBob logo

HiBob

Software

Modern HR for modern businesses

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HiBob pricing not publicly displayed; requires contacting sales for custom quote; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: HiBob covers Core HR, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which HiBob and Salesforce Service Cloud actually diverge.

Attributes where HiBob and Salesforce Service Cloud differ
AttributeHiBobSalesforce Service Cloud
Starting priceOn request$25/month
Founded20151999

Identical on both: pricing model (subscription), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HiBob

  • Core HR
  • Onboarding
  • Time Off Management
  • Performance Management
  • Compensation
  • People Analytics
  • Engagement
  • Microsoft Teams

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HiBob

  • Core HR system of record with automated workflowsnot Salesforce Service Cloud
  • Performance management, learning and skills trackingnot Salesforce Service Cloud
  • US and UK payroll, benefits and time trackingnot Salesforce Service Cloud
  • Workforce planning and compensation review cyclesnot Salesforce Service Cloud
  • Employee self-service for a distributed workforcenot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot HiBob
  • Field servicenot HiBob
  • Self-service portalsnot HiBob
  • AI-powered supportnot HiBob

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HiBob

  • Pricing not publicly displayed; requires contacting sales for custom quote
  • Limited payroll functionality compared to dedicated payroll platforms
  • Smaller integration ecosystem compared to larger HR platforms

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

HiBob

On request
  • Bob$undefined/month
    • Core HR
    • Onboarding
    • Time Off

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose HiBob if

  • You need core hr.
  • You work on Web, iOS, Android.
  • You also want onboarding.
HiBob review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is HiBob or Salesforce Service Cloud better?
Neither clearly leads. HiBob starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HiBob or Salesforce Service Cloud?
HiBob starts at On request and Salesforce Service Cloud at $25/month.
Does HiBob or Salesforce Service Cloud run on more platforms?
HiBob runs on Web, iOS, Android. Salesforce Service Cloud runs on Web, Ios, Android.
What is HiBob best used for?
HiBob is most often used for core hr system of record with automated workflows, performance management, learning and skills tracking, us and uk payroll, benefits and time tracking, workforce planning and compensation review cycles. Of those, core hr system of record with automated workflows and performance management, learning and skills tracking are not what Salesforce Service Cloud is typically brought in for.
What can HiBob do that Salesforce Service Cloud cannot?
HiBob covers Core HR, Onboarding, Time Off Management, Performance Management. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

HiBob: What modules does HiBob include?

HiBob includes Core HR, Time & Attendance, Performance & Goals, Compensation Management, Global Operations, and Analytics modules that can be selected based on organizational needs.

Source
HiBob: How is HiBob pricing calculated?

HiBob pricing is customized based on company size (1-49, 50-199, 200-999, or 1,000+ employees) and the specific modules selected. Pricing is on a per-employee basis.

Source
HiBob: Does HiBob offer a mobile app?

Yes, HiBob includes mobile app access as part of all plans, allowing employees to manage their HR tasks on the go.

Source
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Related pages

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