Softwr

Software · head to head

Freshdesk vs HiBob

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
HiBob logo

HiBob

Software

Modern HR for modern businesses

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; HiBob pricing not publicly displayed; requires contacting sales for custom quote
  • They diverge on capability: Freshdesk covers Ticketing, HiBob covers Core HR.

Where they differ

Only the attributes on which Freshdesk and HiBob actually diverge.

Attributes where Freshdesk and HiBob differ
AttributeFreshdeskHiBob
Starting price$19/monthOn request
PlatformsWebWeb, iOS, Android
Founded20102015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in HiBob

  • Core HR
  • Onboarding
  • Time Off Management
  • Performance Management
  • Compensation
  • People Analytics
  • Engagement
  • Google Workspace

Both cover

  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot HiBob
  • Customer support portal and knowledge basenot HiBob
  • Multi-channel support coordinationnot HiBob
  • AI-assisted support agent interactionnot HiBob

HiBob

  • Core HR system of record with automated workflowsnot Freshdesk
  • Performance management, learning and skills trackingnot Freshdesk
  • US and UK payroll, benefits and time trackingnot Freshdesk
  • Workforce planning and compensation review cyclesnot Freshdesk
  • Employee self-service for a distributed workforcenot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

HiBob

  • Pricing not publicly displayed; requires contacting sales for custom quote
  • Limited payroll functionality compared to dedicated payroll platforms
  • Smaller integration ecosystem compared to larger HR platforms

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

HiBob

On request
  • Bob$undefined/month
    • Core HR
    • Onboarding
    • Time Off

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose HiBob if

  • You need core hr.
  • You work on Web, iOS, Android.
  • You also want onboarding.
HiBob review

Questions people ask

Is Freshdesk or HiBob better?
Neither clearly leads. Freshdesk starts at $19/month and HiBob at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or HiBob?
Freshdesk starts at $19/month and HiBob at On request.
Does Freshdesk or HiBob run on more platforms?
Freshdesk runs on Web. HiBob runs on Web, iOS, Android.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what HiBob is typically brought in for.
What can Freshdesk do that HiBob cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. HiBob covers Core HR, Onboarding, Time Off Management, Performance Management. Both handle Slack, Microsoft Teams.

Answered from the vendors’ own pages

HiBob: What modules does HiBob include?

HiBob includes Core HR, Time & Attendance, Performance & Goals, Compensation Management, Global Operations, and Analytics modules that can be selected based on organizational needs.

Source
HiBob: How is HiBob pricing calculated?

HiBob pricing is customized based on company size (1-49, 50-199, 200-999, or 1,000+ employees) and the specific modules selected. Pricing is on a per-employee basis.

Source
HiBob: Does HiBob offer a mobile app?

Yes, HiBob includes mobile app access as part of all plans, allowing employees to manage their HR tasks on the go.

Source
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Related pages

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