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Software · head to head

Chatwoot vs Freedcamp

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Freedcamp logo

Freedcamp

Software

Free project management for everyone

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Freedcamp plans are differentiated mainly by file upload size, at 10 MB on free, 25 MB on Pro, 100 MB on Business and 250 MB on Enterprise
  • They diverge on capability: Chatwoot covers Live chat, Freedcamp covers Tasks.

Where they differ

Only the attributes on which Chatwoot and Freedcamp actually diverge.

Attributes where Chatwoot and Freedcamp differ
AttributeChatwootFreedcamp
Starting priceFreeOn request
Pricing modelUnknownfreemium
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android
Founded20172010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Freedcamp

  • Tasks
  • Kanban
  • Gantt
  • Calendar
  • Time tracking
  • Google Drive
  • Dropbox
  • OneDrive

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Freedcamp
  • Privacy-first chatnot Freedcamp
  • Multi-channel supportnot Freedcamp

Freedcamp

  • Task and project management with unlimited projects on a free tiernot Chatwoot
  • Adding issue tracking, wiki and invoicing to project workspacesnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Freedcamp

  • Plans are differentiated mainly by file upload size, at 10 MB on free, 25 MB on Pro, 100 MB on Business and 250 MB on Enterprise
  • The issue tracker, wiki, CRM, invoices and reports all require the Business plan at $7.49 per user per month
  • Backups start at Business and are weekly, becoming daily only on Enterprise
  • SAML SSO and white labelling are Enterprise only at $16.99 per user per month
  • AI usage is banded by plan rather than metered in stated units, described as limited, high and almost unlimited

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Freedcamp

On request
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Core features
  • Pro$1.49/month
    • Advanced features
    • Subtasks
    • Private tasks

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Freedcamp if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want kanban.
Freedcamp review

Questions people ask

Is Chatwoot or Freedcamp better?
Neither clearly leads. Chatwoot starts at Free and Freedcamp at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Freedcamp?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for Freedcamp.
Does Chatwoot or Freedcamp run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Freedcamp runs on Web, Ios, Android.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Freedcamp starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Freedcamp is typically brought in for.
What can Chatwoot do that Freedcamp cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Freedcamp covers Tasks, Kanban, Gantt, Calendar. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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