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Scheduling & Booking · head to head

Cal.com vs Jira Service Management

Cal.com logo

Cal.com

Scheduling & Booking

Scheduling infrastructure for everyone

From
Free
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cal.com free plan limited to single user only; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Cal.com covers Custom booking pages, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Cal.com and Jira Service Management actually diverge.

Attributes where Cal.com and Jira Service Management differ
AttributeCal.comJira Service Management
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile app, Browser extensionWeb, Ios, Android
CategoryScheduling & BookingCustomer Support
Founded20212002

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cal.com

  • Custom booking pages
  • Team scheduling
  • Collective scheduling
  • Routing forms
  • Webhooks
  • Google Calendar
  • Outlook
  • Zoom

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cal.com

  • Schedule meetings and manage availabilitynot Jira Service Management
  • Accept payments via Stripe and PayPalnot Jira Service Management
  • Integrate with Salesforce and HubSpotnot Jira Service Management

Jira Service Management

  • IT service managementnot Cal.com
  • Incident responsenot Cal.com
  • Change managementnot Cal.com
  • Asset trackingnot Cal.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cal.com

  • Free plan limited to single user only
  • Free plan restricted to 1 user account
  • Teams plan requires yearly billing at $12/user/month
  • Organizations plan requires yearly billing at $28/user/month
  • Free plan lacks team collaboration features

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Cal.com

Free

No published plan breakdown. See the Cal.com review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Cal.com if

  • You need custom booking pages.
  • You want to start without paying.
  • You work on Web, Mobile app, Browser extension.
  • You also want team scheduling.
Cal.com review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Cal.com or Jira Service Management better?
Neither clearly leads. Cal.com starts at Free and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cal.com or Jira Service Management?
Cal.com starts at Free and Jira Service Management at Free.
Does Cal.com or Jira Service Management run on more platforms?
Cal.com runs on Web, Mobile app, Browser extension. Jira Service Management runs on Web, Ios, Android.
Can I use Cal.com for free?
Both have a free tier, so you can try either at no cost before committing.
What is Cal.com best used for?
Cal.com is most often used for schedule meetings and manage availability, accept payments via stripe and paypal, integrate with salesforce and hubspot. Of those, schedule meetings and manage availability and accept payments via stripe and paypal are not what Jira Service Management is typically brought in for.
What can Cal.com do that Jira Service Management cannot?
Cal.com covers Custom booking pages, Team scheduling, Collective scheduling, Routing forms. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Web support.
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