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Software · head to head

LiveAgent vs Front

LiveAgent logo

LiveAgent

Software

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite
Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: LiveAgent covers Ticketing system, Front covers Shared inbox.

Where they differ

Only the attributes on which LiveAgent and Front actually diverge.

Attributes where LiveAgent and Front differ
AttributeLiveAgentFront
Starting priceFree$25/month per seat
Free tierYesNo
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20042013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Both cover

  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Front
  • Ticketing and shared inbox for customer support teamsnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot LiveAgent
  • Enterprises using AI to resolve complex multi-step customer requestsnot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is LiveAgent or Front better?
Neither clearly leads. LiveAgent starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Front?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and $25/month per seat for Front.
Does LiveAgent or Front run on more platforms?
LiveAgent runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Front is typically brought in for.
What can LiveAgent do that Front cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Slack, GDPR, Web support, Ios support.
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Related pages

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