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Customer Success · head to head

InMoment vs Proposable

InMoment logo

InMoment

Customer Success

Enterprise experience management combining customer feedback, text analytics and case management, quote priced

From
On request
Rated
-
Full reviewWebsite
Proposable logo

Proposable

Customer Success

Simple Proposal Software

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: InMoment there is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.; Proposable the Solo plan at $19 per user per month is capped at 5 proposal deliveries a month
  • They diverge on capability: InMoment covers Multi-channel feedback collection, Proposable covers Proposal templates.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which InMoment and Proposable actually diverge.

Attributes where InMoment and Proposable differ
AttributeInMomentProposable
Starting priceOn request$19/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
FoundedUnknown2017

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in InMoment

  • Multi-channel feedback collection
  • Text and sentiment analytics
  • Case management
  • Location-level reporting
  • Review site integration
  • API and CRM integration

Only in Proposable

  • Proposal templates
  • E-signatures
  • Analytics
  • Team collaboration
  • Custom branding
  • Stripe
  • PayPal
  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

InMoment

  • A multi-location retail chain aggregating customer feedback and public reviews across hundreds of storesnot Proposable
  • A hotel group needing case management so a bad review triggers a follow-up task for the right property managernot Proposable
  • A healthcare system routing patient experience feedback to the relevant department automaticallynot Proposable
  • A financial services company needing text analytics on open-ended feedback at a volume manual review cannot handlenot Proposable

Proposable

  • Sales proposal managementnot InMoment
  • Client proposal generation and trackingnot InMoment
  • Sales team collaborationnot InMoment

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

InMoment

  • There is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
  • It is built for high-volume, multi-location feedback programmes, so a single-location business or small team gets a platform sized well beyond its actual need.
  • Implementation and customisation require technical expertise, and reviewers note the platform can be expensive and complex to configure for a specific workflow.
  • Professional services are billed separately from platform access, so the effective first-year cost is typically higher than the ongoing annual platform fee alone.
  • It is easy to confuse with the catalogued Momen no-code product or with smaller customer feedback tools; InMoment is specifically enterprise-scale experience management, not a lightweight feedback widget.

Proposable

  • The Solo plan at $19 per user per month is capped at 5 proposal deliveries a month
  • CRM integrations, Stripe payments, team collaboration and custom proposal URLs require the $39 per user per month Team plan
  • API access, data export, manager approval and custom integrations are Enterprise only
  • Enterprise starts at $500 per month, a large step up from the per user plans
  • Phone support is Enterprise only; lower plans get email and chat

Pricing, plan by plan

InMoment

On request
  • InMoment XI Platform$undefined/year
    • Priced by response volume, users and modules licensed
    • Separate line items for platform access and professional services
    • Entry-level configurations start in the low hundreds of dollars a month

Proposable

$19/month
  • Solo$19/month
    • 5 proposal deliveries per month
    • Email and chat support
    • Electronic signatures
  • Team$39/month
    • Unlimited proposals
    • Email and chat support
    • Electronic signatures
  • Enterprise$500/month
    • Unlimited proposals
    • Phone, email, and chat support
    • All CRM integrations

Which should you pick?

Choose InMoment if

  • You need multi-channel feedback collection.
  • You work on Web, iOS, Android.
  • You also want text and sentiment analytics.
InMoment review

Choose Proposable if

  • You need proposal templates.
  • You also want e-signatures.
Proposable review

Questions people ask

Is InMoment or Proposable better?
Neither clearly leads. InMoment starts at On request and Proposable at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, InMoment or Proposable?
InMoment starts at On request and Proposable at $19/month.
Does InMoment or Proposable run on more platforms?
InMoment runs on Web, iOS, Android. Proposable runs on Web.
What is InMoment best used for?
InMoment is most often used for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. Of those, a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores and a hotel group needing case management so a bad review triggers a follow-up task for the right property manager are not what Proposable is typically brought in for.
What can InMoment do that Proposable cannot?
InMoment covers Multi-channel feedback collection, Text and sentiment analytics, Case management, Location-level reporting. Proposable covers Proposal templates, E-signatures, Analytics, Team collaboration.

Answered from the vendors’ own pages

InMoment: Does InMoment publish pricing?

No, every deployment is quoted individually based on feedback volume, users, modules and implementation scope.

Proposable: How much does Proposable cost?

Proposable pricing starts at $19/user/month for Solo plan, $39/user/month for Team plan, and $500/month+ for Enterprise with custom pricing. All plans are billed monthly in USD.

Source
InMoment: What size of organisation is InMoment built for?

Large, multi-location consumer businesses in retail, hospitality, healthcare and financial services running feedback programmes at scale.

Proposable: What is the difference between Solo and Team plans?

Solo plan includes 5 proposal deliveries monthly with limited CRM integrations. Team plan offers unlimited proposals, standard CRM integrations, and team collaboration features at $39/user/month.

Source
InMoment: Does InMoment include case management, not just survey collection?

Yes, flagged feedback routes into a case management workflow for frontline follow-up, not only reporting.

Proposable: Does Proposable offer a free trial?

Yes, free trials are available for each pricing tier. Start exploring Proposable without payment.

Source
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