Is InMoment or Medallia better?

Neither clearly leads. InMoment starts at On request and Medallia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, InMoment or Medallia?

InMoment starts at On request and Medallia at On request.

Does InMoment or Medallia run on more platforms?

Both run on Web, iOS, Android, so platform support will not decide this one for you.

What is InMoment best used for?

InMoment is most often used for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. Of those, a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores and a hotel group needing case management so a bad review triggers a follow-up task for the right property manager are not what Medallia is typically brought in for.

What can InMoment do that Medallia cannot?

InMoment covers Multi-channel feedback collection, Text and sentiment analytics, Case management, Location-level reporting. Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics.

Customer Success · head to head

InMoment vs Medallia

InMoment

Customer Success

Enterprise experience management combining customer feedback, text analytics and case management, quote priced

From: On request
Rated: -

Full review Website

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: InMoment there is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.; Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
They diverge on capability: InMoment covers Multi-channel feedback collection, Medallia covers Multi-channel feedback capture.
Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which InMoment and Medallia actually diverge.

Attributes where InMoment and Medallia differ
Attribute	InMoment	Medallia
Category	Customer Success	Surveys

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in InMoment

Multi-channel feedback collection
Text and sentiment analytics
Case management
Location-level reporting
Review site integration
API and CRM integration

Only in Medallia

Multi-channel feedback capture
AI text and sentiment analysis
Role-based reporting
Contact centre analytics
Experience orchestration
Market research tools

What people use each for

The jobs each tool is most often brought in to do.

InMoment

A multi-location retail chain aggregating customer feedback and public reviews across hundreds of storesnot Medallia
A hotel group needing case management so a bad review triggers a follow-up task for the right property managernot Medallia
A healthcare system routing patient experience feedback to the relevant department automaticallynot Medallia
A financial services company needing text analytics on open-ended feedback at a volume manual review cannot handlenot Medallia

Medallia

A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot InMoment
An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot InMoment
A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot InMoment
A company running employee and customer experience programmes and wanting one vendor across bothnot InMoment

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

InMoment

There is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
It is built for high-volume, multi-location feedback programmes, so a single-location business or small team gets a platform sized well beyond its actual need.
Implementation and customisation require technical expertise, and reviewers note the platform can be expensive and complex to configure for a specific workflow.
Professional services are billed separately from platform access, so the effective first-year cost is typically higher than the ongoing annual platform fee alone.
It is easy to confuse with the catalogued Momen no-code product or with smaller customer feedback tools; InMoment is specifically enterprise-scale experience management, not a lightweight feedback widget.

Medallia

There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Pricing, plan by plan

InMoment

On request

InMoment XI Platform$undefined/year
- Priced by response volume, users and modules licensed
- Separate line items for platform access and professional services
- Entry-level configurations start in the low hundreds of dollars a month

Medallia

On request

Medallia Experience Cloud$undefined/year
- No published pricing, sold as a multi-year enterprise contract
- Pricing depends on modules (CX, EX, contact centre, market research)
- Implementation and integration typically charged separately

Which should you pick?

Choose InMoment if

You need multi-channel feedback collection.
You work on Web, iOS, Android.
You also want text and sentiment analytics.

InMoment review

Choose Medallia if

You need multi-channel feedback capture.
You work on Web, iOS, Android.
You also want ai text and sentiment analysis.

Medallia review

Questions people ask

Is InMoment or Medallia better?: Neither clearly leads. InMoment starts at On request and Medallia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, InMoment or Medallia?: InMoment starts at On request and Medallia at On request.
Does InMoment or Medallia run on more platforms?: Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is InMoment best used for?: InMoment is most often used for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. Of those, a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores and a hotel group needing case management so a bad review triggers a follow-up task for the right property manager are not what Medallia is typically brought in for.
What can InMoment do that Medallia cannot?: InMoment covers Multi-channel feedback collection, Text and sentiment analytics, Case management, Location-level reporting. Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics.

Answered from the vendors’ own pages

InMoment: Does InMoment publish pricing?

No, every deployment is quoted individually based on feedback volume, users, modules and implementation scope.

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

InMoment: What size of organisation is InMoment built for?

Large, multi-location consumer businesses in retail, hospitality, healthcare and financial services running feedback programmes at scale.

Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

InMoment: Does InMoment include case management, not just survey collection?

Yes, flagged feedback routes into a case management workflow for frontline follow-up, not only reporting.

Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

InMoment vs Medallia

InMoment

Medallia

The short version

Where they differ

What each one covers

Only in InMoment

Only in Medallia

What people use each for

InMoment

Medallia

Where each one falls short

InMoment

Medallia

Pricing, plan by plan

InMoment

Medallia

Which should you pick?

Choose InMoment if

Choose Medallia if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on InMoment

More on Medallia

Keep looking

Other head to heads