Mattermostvs
Zoom
Zoom: Video conferencing that's easy, reliable, and secure
Mattermost
Channel-centric collaboration for secure workflows
As of 29 August 2026, Mattermost's pricing is not published; the vendor quotes on request. Open-source-based, self-hostable team messaging platform aimed at technical and secure environments, sold as prepaid annual seat licenses. Softwr lists it under Communication.
Overview
What Mattermost does
Open-source-based, self-hostable team messaging platform aimed at technical and secure environments, sold as prepaid annual seat licenses.
What people use it for
- Team messaging and collaboration
- Secure enterprise communication
- On-premise or self-hosted deployment
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Mattermost.
- No published pricing on public website; requires sales contact for all tiers
- Three tiers (Professional, Enterprise, Enterprise Advanced) have feature differences but no cost transparency
- User scaling caps differ between tiers without public price justification
Cross-shopped
What people choose instead of Mattermost
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- MattermostvsMicrosoft Teams
Microsoft Teams: Meet, chat, call, and collaborate in just one place
- MattermostvsLoom
Loom: Record instantly, share anywhere
- MattermostvsRingCentral Video
RingCentral Video: Connected cloud communications
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What user limits apply to each Mattermost pricing tier?
Professional tier supports maximum 250 users. Enterprise scales to 50,000 concurrent users. Enterprise Advanced scales to 200,000 concurrent users. Exact per-user costs not stated.
SourceWhat support response times are included with each plan?
Professional includes community support plus business hours professional support with next business day response. Enterprise includes 24x7 support with 4-hour response time. Enterprise Advanced includes 24x7 with Premier Support option.
SourceHow much does Mattermost cost for teams under 250 users?
Pricing for Professional tier with user counts under 250 is not disclosed publicly. Contact Mattermost sales for specific quotes.
SourceKeep looking
Where to go from Mattermost
- Mattermost alternativesEvery product people weigh against it
- Mattermost pricingPlans, floors and what the tiers exclude
- Mattermost badgesWhich rules it meets, and the figure behind each
- All Communication softwareThe full category
- Best Communication softwareThe shortlist, and how it was cut
Best Communication software for
Compare Mattermost with
- Zoom
- RingCentral Video
- Loom
- Microsoft Teams
- Novu
- Telegram
- Rocket.Chat
- Webex by Cisco
- LINE WORKS
- Naver Works
- Slack
- KakaoTalk
- Quo
- Sessions
- Signal
- TeamViewer
- Rocket.Chat
- Naver Works
Other Communication software
Meet, chat, call, and collaborate in just one place
Free, then $4/mo13 researched notesOpen-source notification infrastructure for multi-channel messaging
Free, then $30/mo8 researched notesPure instant messaging — simple, fast, secure, and synced across all your devices
Free, then $4.99/mo12 researched notesDeployment flexibility and compliance across regulatory frameworks
Pricing on request10 researched notesBusiness chat built on the LINE interface, aimed at Japanese firms whose staff and customers already use LINE
Free, then 450/mo13 researched notesKorean and Japanese business messaging with mail, drive and approval workflows in one licence
Free, then 3,000/mo12 researched notesThe default messaging app in South Korea, bundled with payments, taxi hailing and other Kakao services
Free plan10 researched notesMeetings and webinars with a prepared agenda, interactive blocks and a recorded outcome
Free plan13 researched notesRemote access and support software from Germany, used for connecting to computers anywhere
Pricing on request8 researched notesDeployment flexibility and compliance across regulatory frameworks
Pricing on request10 researched notesKorean and Japanese business messaging with mail, drive and approval workflows in one licence
Free, then 3,000/mo12 researched notes
Softwr does not host reviews and shows no star rating for Mattermost, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Mattermost
Mattermost alternatives
What people switch to, and what they give up
Mattermost pricing
Every tier, and where the cost actually lands
Compare Mattermost
Put it head to head with anything we hold
Mattermost badge
Its rating, and an embed for your own site
Best Communication software alternatives
Chinese super-app combining messaging, payments, mini programs and identity, effectively required infrastructure in mainland China
Free to download, transaction fees on payments
Messaging app with its strongest user base in Eastern Europe and the Philippines, owned by Japans Rakuten
Free to download, paid business messaging and out calls to landlines and mobiles
Meta's standalone messaging app for Facebook, with end to end encryption on by default since 2023
Free, funded by Meta's advertising business
Messaging app that dominates Japan, Taiwan and Thailand, now run by LY Corporation under joint SoftBank and Naver ownership
Free to download, paid stickers and business messaging tiersThe default messaging app in South Korea, bundled with payments, taxi hailing and other Kakao services
Free to download, paid emoticons, gifting and business messaging
Conversational messaging and CPaaS with a flat platform fee stacked on top of Meta per-message rates
Per message sent
Korean business messaging built on the KakaoTalk interface for domestic enterprise teams
Per user per month
White-label community apps published under your own brand on iOS, Android and web
Per month, flat fee with no transaction charge