Koncertvs
Salesloft
Salesloft: If you want cadence, email and calling in one sales engagement platform rather than a dialler specialist
Koncert
Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone
As of 31 August 2026, Koncert's pricing is not published; the vendor quotes on request. The former ConnectLeader, sold as four distinct dialler products rather than one. Softwr lists it under Sales Enablement. Koncert is available on Web, API.
Overview
What Koncert does
Koncert is a B2B sales dialling platform. Rather than one dialler with settings, it sells four products: a click-to-call dialler for careful manual outreach, an AI Flow single-line dialler for steady queue-driven calling, an AI Parallel dialler that places several simultaneous calls and connects the representative to whichever answers, and an agent-assisted dialler in which human agents navigate phone trees and gatekeepers and hand over only live decision-maker conversations. Around the diallers sit local presence dialling, caller ID health monitoring, call recording, and coaching tools branded Remote Coach and Remote Salesfloor. The agent-assisted product is the genuine differentiator and the reason to look at Koncert at all. Every parallel dialler on the market can raise dial volume; almost none can get a representative past a receptionist. For teams selling into organisations where the target is not reachable on a direct line, that changes the economics of outbound in a way software alone cannot. It also changes the cost basis, because you are paying for human labour rather than seats of software, which is why pricing is quoted rather than published. The company rebranded from ConnectLeader to Koncert and holds SOC 2 Type II certification, GDPR compliance and features intended to support TCPA compliance. Buyers should treat that last point carefully. Parallel dialling sits in a regulatory grey area in several jurisdictions and Koncert supplies tooling, not indemnity; the compliance obligation stays with the calling organisation. Buyers are outbound-heavy B2B sales teams and sales development organisations, usually mid-market, where connect rate rather than email reply rate is the constraining metric.
What people use it for
- A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach them
- An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capability
- A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate it
- A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accounts
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Koncert.
- Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
- Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
- Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
- Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
- The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.
Cross-shopped
What people choose instead of Koncert
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- KoncertvsOutreach
Outreach: If sequencing and pipeline execution matter more to you than raw dial throughput
- KoncertvsAircall
Aircall: If you need a general business phone system with CRM logging rather than a high-volume outbound dialler
Pricing
What Koncert costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Koncert
On request
- AI Parallel Dialer
- AI Flow Dialer
- Agent-Assisted Dialer
- Click Dialer
- Local presence and caller ID health
- Remote Coach and Remote Salesfloor
Capabilities
Features
AI Parallel Dialer
Places multiple simultaneous calls and connects the representative to the first live answer
AI Flow Dialer
Works a single-line queue continuously without manual dialling
Agent-Assisted Dialer
Uses human agents to navigate gatekeepers and phone trees before handing over
Click Dialer
Supports deliberate one-at-a-time calling with CRM logging
Local presence
Presents a caller ID matching the recipient area code
Caller ID health monitoring
Tracks whether outbound numbers are being flagged as spam and rotates them
Remote Coach
Lets a manager listen to and whisper into a live call
Remote Salesfloor
Recreates a shared calling floor for distributed teams
Call recording and analytics
Records calls and reports on connect rates and talk time
Cadence and sequencing
Combines calls with email and other steps in a multi-touch sequence
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is Koncert previously called?
ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.
What is the agent-assisted dialler?
Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.
Is pricing published?
No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.
Is parallel dialling legally safe?
Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.
Keep looking
Where to go from Koncert
- Koncert alternativesEvery product people weigh against it
- Koncert pricingPlans, floors and what the tiers exclude
- Koncert badgesWhich rules it meets, and the figure behind each
- All Sales Enablement softwareThe full category
- Best Sales Enablement softwareThe shortlist, and how it was cut
Best Sales Enablement software for
Compare Koncert with
- Salesloft
- ConnectAndSell
- Orum
- Regie.ai
- Nooks
- Mailshake
- Potion
- Lavender
- RevenueHero
- Arrows
- Default
- Avoma
- Mediafly
- People.ai
- Orum
- Regie.ai
- Nooks
- Potion
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Softwr does not host reviews and shows no star rating for Koncert, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Koncert
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What people switch to, and what they give up
Koncert pricing
Every tier, and where the cost actually lands
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Put it head to head with anything we hold
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