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Software · head to head

Zenoti vs Acuity Scheduling

Zenoti logo

Zenoti

Software

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite
Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo; Acuity Scheduling starter tier limited to 1 calendar only
  • They diverge on capability: Zenoti covers Appointment booking, Acuity Scheduling covers Online booking.

Where they differ

Only the attributes on which Zenoti and Acuity Scheduling actually diverge.

Attributes where Zenoti and Acuity Scheduling differ
AttributeZenotiAcuity Scheduling
Starting price$200/month$16/month
PlatformsWeb, Ios, Android, ApiWeb
Founded20102003

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Both cover

  • QuickBooks
  • Stripe
  • PayPal
  • SOC2
  • PCI DSS
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Acuity Scheduling
  • Centralising appointment booking, point of sale and inventory across sitesnot Acuity Scheduling
  • Managing memberships, packages and customer marketing for large operatorsnot Acuity Scheduling

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Zenoti
  • HIPAA-compliant scheduling for healthcare practitionersnot Zenoti
  • Multi-location scheduling with multiple staff membersnot Zenoti
  • Membership, package sales, and gift certificate managementnot Zenoti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Pricing, plan by plan

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Which should you pick?

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Questions people ask

Is Zenoti or Acuity Scheduling better?
Neither clearly leads. Zenoti starts at $200/month and Acuity Scheduling at $16/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zenoti or Acuity Scheduling?
Zenoti starts at $200/month and Acuity Scheduling at $16/month.
Does Zenoti or Acuity Scheduling run on more platforms?
Zenoti runs on Web, Ios, Android, Api. Acuity Scheduling runs on Web.
What is Zenoti best used for?
Zenoti is most often used for running multi location spa, salon and medspa chains on one platform, centralising appointment booking, point of sale and inventory across sites, managing memberships, packages and customer marketing for large operators. Of those, running multi location spa, salon and medspa chains on one platform and centralising appointment booking, point of sale and inventory across sites are not what Acuity Scheduling is typically brought in for.
What can Zenoti do that Acuity Scheduling cannot?
Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation. Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Both handle QuickBooks, Stripe, PayPal, SOC2.
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