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All industries · head to head

Zendesk vs Front

Zendesk logo

Zendesk

All industries

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Zendesk covers Ticket management, Front covers Shared inbox.

Where they differ

Only the attributes on which Zendesk and Front actually diverge.

Attributes where Zendesk and Front differ
AttributeZendeskFront
Starting price$19/month$25/month per seat
PlatformsWebCloud-based SaaS
CategoryAll industriesCustomer Support
Founded20072013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • HubSpot
  • Asana

Both cover

  • Slack
  • Salesforce
  • Jira
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Zendesk

  • Help desk and ticketing system managementnot Front
  • Omnichannel customer supportnot Front
  • Knowledge base and self-service portalsnot Front
  • AI-assisted customer servicenot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Zendesk
  • Enterprises using AI to resolve complex multi-step customer requestsnot Zendesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Zendesk or Front better?
Neither clearly leads. Zendesk starts at $19/month and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zendesk or Front?
Zendesk starts at $19/month and Front at $25/month per seat.
Does Zendesk or Front run on more platforms?
Zendesk runs on Web. Front runs on Cloud-based SaaS.
What is Zendesk best used for?
Zendesk is most often used for help desk and ticketing system management, omnichannel customer support, knowledge base and self-service portals, ai-assisted customer service. Of those, help desk and ticketing system management and omnichannel customer support are not what Front is typically brought in for.
What can Zendesk do that Front cannot?
Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Slack, Salesforce, Jira, SOC2.
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Related pages

More on Zendesk

More on Front

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