Softwr

Travel · head to head

Egencia vs TicketingHub

Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite
TicketingHub logo

TicketingHub

Travel

Ticketing and booking for tours and attractions with no subscription, only a percentage per booking

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; TicketingHub the 3 per cent applies to cash and walk-up sales recorded in the system, not only to online bookings, which operators frequently miss and which makes on-site revenue more expensive than expected.
  • They diverge on capability: Egencia covers Policy and approval engine, TicketingHub covers No monthly fee.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and TicketingHub actually diverge.

Attributes where Egencia and TicketingHub differ
AttributeEgenciaTicketingHub
Pricing modelquotePer booking, 3 per cent of booking value

Identical on both: starting price (On request), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

Only in TicketingHub

  • No monthly fee
  • Ticket scanning
  • Walk-up sales
  • Booking widget
  • OTA connections
  • Session and capacity management
  • Reporting
  • Multi-currency and language

What people use each for

The jobs each tool is most often brought in to do.

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot TicketingHub
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot TicketingHub
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot TicketingHub
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot TicketingHub

TicketingHub

  • A seasonal walking tour company that closes for four winter months and refuses to pay a subscription through themnot Egencia
  • A small attraction wanting door scanning and online booking in one systemnot Egencia
  • A transport operator selling timed boarding tickets with capacity limitsnot Egencia
  • A new experience business unwilling to commit to fixed software cost before it has volumenot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

TicketingHub

  • The 3 per cent applies to cash and walk-up sales recorded in the system, not only to online bookings, which operators frequently miss and which makes on-site revenue more expensive than expected.
  • At meaningful volume the model is expensive: a hundred thousand pounds of ticket revenue costs three thousand pounds a year, well above what a subscription platform with a lower booking fee would charge.
  • The 3 per cent excludes card processing, so the total take on each ticket is materially higher than the headline rate implies.
  • Enterprise discounts exist but are negotiated privately, so the published price is not the price for anyone with scale and there is no way to benchmark what a good deal looks like.
  • The product is a ticketing engine rather than an operations platform, with limited resource scheduling, customer relationship tooling and reseller management compared with the larger competitors.

Pricing, plan by plan

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

TicketingHub

On request
  • Standard$undefined/month
    • No monthly fee and no setup fee
    • 3% taken on every successful booking
    • Applies to website, OTA, card, cash and walk-up sales

Which should you pick?

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Choose TicketingHub if

  • You need no monthly fee.
  • You work on Web, iOS, Android.
  • You also want ticket scanning.
TicketingHub review

Questions people ask

Is Egencia or TicketingHub better?
Neither clearly leads. Egencia starts at On request and TicketingHub at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or TicketingHub?
Egencia starts at On request and TicketingHub at On request.
Does Egencia or TicketingHub run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Egencia best used for?
Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what TicketingHub is typically brought in for.
What can Egencia do that TicketingHub cannot?
Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. TicketingHub covers No monthly fee, Ticket scanning, Walk-up sales, Booking widget.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

TicketingHub: What does TicketingHub cost?

There is no subscription. It takes 3 per cent of every successful booking, plus your card processing separately.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

TicketingHub: Does the 3 per cent apply to cash sales?

Yes. It applies across the board, including cash and in-person walk-up sales entered into the system, which is the detail most operators overlook.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

TicketingHub: At what volume does a subscription platform become cheaper?

Roughly once ticket revenue passes about fifty thousand pounds a year, where 3 per cent begins to exceed a typical monthly subscription plus a lower booking fee.

TicketingHub: Can I negotiate the rate?

Yes for high volume. Enterprise rates are available but are not published, so you will need to ask directly.

Share

Related pages

More on Egencia

More on TicketingHub

Keep looking

Other head to heads