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Travel · head to head

TicketingHub vs Travelport Smartpoint

TicketingHub logo

TicketingHub

Travel

Ticketing and booking for tours and attractions with no subscription, only a percentage per booking

From
On request
Rated
-
Full reviewWebsite
Travelport Smartpoint logo

Travelport Smartpoint

Travel

Travelport GDS booking desktop for travel agents, now on version 12

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: TicketingHub the 3 per cent applies to cash and walk-up sales recorded in the system, not only to online bookings, which operators frequently miss and which makes on-site revenue more expensive than expected.; Travelport Smartpoint travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • They diverge on capability: TicketingHub covers No monthly fee, Travelport Smartpoint covers Graphical and cryptic modes.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which TicketingHub and Travelport Smartpoint actually diverge.

Attributes where TicketingHub and Travelport Smartpoint differ
AttributeTicketingHubTravelport Smartpoint
Pricing modelPer booking, 3 per cent of booking valuequote
PlatformsWeb, iOS, AndroidWindows, Web

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in TicketingHub

  • No monthly fee
  • Ticket scanning
  • Walk-up sales
  • Booking widget
  • OTA connections
  • Session and capacity management
  • Reporting
  • Multi-currency and language

Only in Travelport Smartpoint

  • Graphical and cryptic modes
  • Multi-GDS content
  • Smartpoint Cloud
  • Automation scripting
  • Marketplace distribution
  • Queue and PNR management

What people use each for

The jobs each tool is most often brought in to do.

TicketingHub

  • A seasonal walking tour company that closes for four winter months and refuses to pay a subscription through themnot Travelport Smartpoint
  • A small attraction wanting door scanning and online booking in one systemnot Travelport Smartpoint
  • A transport operator selling timed boarding tickets with capacity limitsnot Travelport Smartpoint
  • A new experience business unwilling to commit to fixed software cost before it has volumenot Travelport Smartpoint

Travelport Smartpoint

  • A retail agency already on a Travelport segment agreement needing the current supported desktop versionnot TicketingHub
  • A TMC running mixed cryptic and graphical booking teams on one workspacenot TicketingHub
  • An agency migrating from an older Smartpoint build after Travelport retired 8.1 to 9.1not TicketingHub
  • A consolidator wanting Apollo, Galileo or Worldspan content behind a single agent interfacenot TicketingHub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

TicketingHub

  • The 3 per cent applies to cash and walk-up sales recorded in the system, not only to online bookings, which operators frequently miss and which makes on-site revenue more expensive than expected.
  • At meaningful volume the model is expensive: a hundred thousand pounds of ticket revenue costs three thousand pounds a year, well above what a subscription platform with a lower booking fee would charge.
  • The 3 per cent excludes card processing, so the total take on each ticket is materially higher than the headline rate implies.
  • Enterprise discounts exist but are negotiated privately, so the published price is not the price for anyone with scale and there is no way to benchmark what a good deal looks like.
  • The product is a ticketing engine rather than an operations platform, with limited resource scheduling, customer relationship tooling and reseller management compared with the larger competitors.

Travelport Smartpoint

  • Travelport retires older Smartpoint versions on its own schedule, and agencies that do not track release notes can lose sign-on access to Travelport+ or Apollo with little warning.
  • Pricing is never published and is folded into a segment incentive agreement, so two agencies of similar size can be paying materially different effective rates with no way to compare.
  • Cryptic command knowledge is still needed for a meaningful share of servicing tasks, so a newly hired agent takes months to reach full productivity.
  • It is a Windows-weighted desktop product, and agencies wanting fully remote or Mac-based teams need Smartpoint Cloud or virtual desktop infrastructure to compensate.
  • Switching to Sabre or Amadeus means retraining staff on a different command language and renegotiating a separate incentive deal, which locks agencies into their existing GDS relationship longer than pure product quality would justify.

Pricing, plan by plan

TicketingHub

On request
  • Standard$undefined/month
    • No monthly fee and no setup fee
    • 3% taken on every successful booking
    • Applies to website, OTA, card, cash and walk-up sales

Travelport Smartpoint

On request
  • Travelport Smartpoint$undefined/year
    • Usually bundled into a GDS segment agreement
    • Distribution and version entitlement managed per country via the Marketplace
    • Segment incentive payments to the agency

Which should you pick?

Choose TicketingHub if

  • You need no monthly fee.
  • You work on Web, iOS, Android.
  • You also want ticket scanning.
TicketingHub review

Choose Travelport Smartpoint if

  • You need graphical and cryptic modes.
  • You work on Windows, Web.
  • You also want multi-gds content.
Travelport Smartpoint review

Questions people ask

Is TicketingHub or Travelport Smartpoint better?
Neither clearly leads. TicketingHub starts at On request and Travelport Smartpoint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, TicketingHub or Travelport Smartpoint?
TicketingHub starts at On request and Travelport Smartpoint at On request.
Does TicketingHub or Travelport Smartpoint run on more platforms?
TicketingHub runs on Web, iOS, Android. Travelport Smartpoint runs on Windows, Web.
What is TicketingHub best used for?
TicketingHub is most often used for a seasonal walking tour company that closes for four winter months and refuses to pay a subscription through them, a small attraction wanting door scanning and online booking in one system, a transport operator selling timed boarding tickets with capacity limits, a new experience business unwilling to commit to fixed software cost before it has volume. Of those, a seasonal walking tour company that closes for four winter months and refuses to pay a subscription through them and a small attraction wanting door scanning and online booking in one system are not what Travelport Smartpoint is typically brought in for.
What can TicketingHub do that Travelport Smartpoint cannot?
TicketingHub covers No monthly fee, Ticket scanning, Walk-up sales, Booking widget. Travelport Smartpoint covers Graphical and cryptic modes, Multi-GDS content, Smartpoint Cloud, Automation scripting.

Answered from the vendors’ own pages

TicketingHub: What does TicketingHub cost?

There is no subscription. It takes 3 per cent of every successful booking, plus your card processing separately.

Travelport Smartpoint: Do we pay a separate licence fee for Smartpoint?

Usually not directly. It is typically bundled into a GDS segment agreement in which Travelport pays incentives per booked segment.

TicketingHub: Does the 3 per cent apply to cash sales?

Yes. It applies across the board, including cash and in-person walk-up sales entered into the system, which is the detail most operators overlook.

Travelport Smartpoint: What happened to older Smartpoint versions?

Travelport retired versions 8.1 through 9.1 as of 30 April 2026; agencies must be on Smartpoint 12.0 to keep signing on to Travelport+ or Apollo.

TicketingHub: At what volume does a subscription platform become cheaper?

Roughly once ticket revenue passes about fifty thousand pounds a year, where 3 per cent begins to exceed a typical monthly subscription plus a lower booking fee.

Travelport Smartpoint: Is there a browser version?

Yes, Smartpoint Cloud runs in a browser for agents without a managed Windows desktop.

TicketingHub: Can I negotiate the rate?

Yes for high volume. Enterprise rates are available but are not published, so you will need to ask directly.

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