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Customer Support · head to head

Salesforce Service Cloud vs UserVoice

Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure

Where they differ

Only the attributes on which Salesforce Service Cloud and UserVoice actually diverge.

Attributes where Salesforce Service Cloud and UserVoice differ
AttributeSalesforce Service CloudUserVoice
Starting price$25/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb
Founded1999Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Only in UserVoice

Nothing recorded that Salesforce Service Cloud does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot UserVoice
  • Field servicenot UserVoice
  • Self-service portalsnot UserVoice
  • AI-powered supportnot UserVoice

UserVoice

No use cases recorded yet. See the UserVoice review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

UserVoice

On request

No published plan breakdown. See the UserVoice review.

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose UserVoice if

Nothing in the data separates UserVoice from Salesforce Service Cloud on the points above - pick on price and on how each one feels to use.

UserVoice review

Questions people ask

Is Salesforce Service Cloud or UserVoice better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and UserVoice at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or UserVoice?
Salesforce Service Cloud starts at $25/month and UserVoice at On request.
Does Salesforce Service Cloud or UserVoice run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. UserVoice runs on Web.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what UserVoice is typically brought in for.
What can Salesforce Service Cloud do that UserVoice cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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