Software · head to head
RingCentral Contact Center vs Dixa
RingCentral Contact Center
Software
Intelligent, connected, omnichannel contact center
- From
- On request
- Rated
- -
The short version
- They diverge on capability: RingCentral Contact Center covers Omnichannel routing, Dixa covers Unified inbox.
Where they differ
Only the attributes on which RingCentral Contact Center and Dixa actually diverge.
| Attribute | RingCentral Contact Center | Dixa |
|---|---|---|
| Starting price | On request | $39/month |
| Platforms | Web, Desktop, Ios, Android | Web, Ios, Android |
| Founded | 1999 | 2015 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in RingCentral Contact Center
- Omnichannel routing
- IVR
- WFM
- Quality management
- Speech analytics
- AI capabilities
- ServiceNow
- Microsoft Teams
Only in Dixa
- Unified inbox
- Smart routing
- Native phone
- Live chat
- Real-time analytics
- Agent workspace
- Shopify
- Intercom
Both cover
- Salesforce
- Zendesk
- HubSpot
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
RingCentral Contact Center
- Unified communicationsnot Dixa
- Contact centernot Dixa
- Customer experiencenot Dixa
Dixa
- Omnichannel customer service across phone, email, chat and socialnot RingCentral Contact Center
- Routing conversations to agents by skill and customer datanot RingCentral Contact Center
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
RingCentral Contact Center
Nothing recorded yet. See the RingCentral Contact Center review.
Dixa
- Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
- Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
- SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
- There is no self serve trial, and the vendor states every rollout is guided
- Quality assurance and the AI co pilot are paid add ons on every tier
Pricing, plan by plan
RingCentral Contact Center
On request- Essentials$undefined/month
- Voice
- Digital
- IVR
- Standard$undefined/month
- Essentials + WFM
- Quality management
- Premium$undefined/month
- Standard + AI
- Speech analytics
Dixa
$39/month- Essential$39/month
- 3 channels
- Basic routing
- Agent workspace
- Growth$89/month
- All channels
- Advanced routing
- IVR
- Ultimate$139/month
- Everything in Growth
- Workforce management
- Quality assurance
Which should you pick?
Choose RingCentral Contact Center if
- You need omnichannel routing.
- You work on Web, Desktop, Ios, Android.
- You also want ivr.
Choose Dixa if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want smart routing.
Questions people ask
- Is RingCentral Contact Center or Dixa better?
- Neither clearly leads. RingCentral Contact Center starts at On request and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, RingCentral Contact Center or Dixa?
- RingCentral Contact Center starts at On request and Dixa at $39/month.
- Does RingCentral Contact Center or Dixa run on more platforms?
- RingCentral Contact Center runs on Web, Desktop, Ios, Android. Dixa runs on Web, Ios, Android.
- What is RingCentral Contact Center best used for?
- RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what Dixa is typically brought in for.
- What can RingCentral Contact Center do that Dixa cannot?
- RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle Salesforce, Zendesk, HubSpot, SOC2.