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Customer Success · head to head

RFP360 vs SmartKarrot

RFP360 logo

RFP360

Customer Success

RFP Management Software

From
$300/month
Rated
-
Full reviewWebsite
SmartKarrot logo

SmartKarrot

Customer Success

Intelligent Customer Success Platform

From
$15000/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: RFP360 rFP360 now operates as Responsive; all three editions (Emerging, Growth, Enterprise) require contacting sales for a custom quote with no published prices; SmartKarrot the entry Basic plan starts at $15,000 per year and includes only 5 users
  • They diverge on capability: RFP360 covers RFP creation, SmartKarrot covers Customer 360.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which RFP360 and SmartKarrot actually diverge.

Attributes where RFP360 and SmartKarrot differ
AttributeRFP360SmartKarrot
Starting price$300/month$15000/year
Founded20132018

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RFP360

  • RFP creation
  • Response management
  • Vendor evaluation
  • Content library
  • Collaboration
  • Microsoft 365
  • Docusign

Only in SmartKarrot

  • Customer 360
  • Health monitoring
  • Playbook automation
  • Success planning
  • Touchpoints tracking
  • HubSpot
  • Intercom

Both cover

  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

RFP360

  • Proposal teams needing unlimited RFP projects and responses without per-response fees, willing to negotiate a custom quotenot SmartKarrot

SmartKarrot

  • Tracking customer onboarding phases and account health for a SaaS businessnot RFP360
  • Segmenting accounts and users to target customer success playsnot RFP360
  • Reporting on customer success outcomes with embedded BI dashboardsnot RFP360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RFP360

  • RFP360 now operates as Responsive; all three editions (Emerging, Growth, Enterprise) require contacting sales for a custom quote with no published prices
  • Pricing has three separate components: an annual platform fee, add-on user licenses, and optional add-ons and services, rather than one flat price

SmartKarrot

  • The entry Basic plan starts at $15,000 per year and includes only 5 users
  • All plans are billed annually with no monthly option
  • Basic includes only 2 third party integrations, Growth 3 and Pro 4
  • Usage tracking is limited to 1 SaaS product on Growth and 3 on Pro
  • Growth, Pro and Enterprise plans are all Contact Sales with no published price
  • Basic support is email-based only, with a dedicated CSM starting at Growth
  • SmartKonversation call intelligence is a paid add-on rather than an included feature on Basic, Growth or Pro
  • SmartOps advanced AI trends is an add-on available only on the Enterprise plan
  • Additional Lite users are billed at $10 per user per month on top of the plan fee

Pricing, plan by plan

RFP360

$300/month
  • Response$300/month
    • Response management
    • Content library
    • Collaboration
  • Complete$600/month
    • RFP creation
    • Vendor management
    • Evaluation scoring

SmartKarrot

$15000/year
  • Basic$15000/year
    • 5 included users
    • CRM functionality
    • Email and calendar integration
  • Growth$null/year
    • 10 included users
    • All Basic features
    • 1 SaaS product tracking
  • Pro$null/year
    • 25 included users
    • All Growth features
    • 3 SaaS products
  • Enterprise$null/year
    • Custom user count
    • Unlimited customization
    • 3+ SaaS products

Which should you pick?

Choose RFP360 if

  • You need rfp creation.
  • You also want response management.
RFP360 review

Choose SmartKarrot if

  • You need customer 360.
  • You also want health monitoring.
SmartKarrot review

Questions people ask

Is RFP360 or SmartKarrot better?
Neither clearly leads. RFP360 starts at $300/month and SmartKarrot at $15000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RFP360 or SmartKarrot?
RFP360 starts at $300/month and SmartKarrot at $15000/year.
Does RFP360 or SmartKarrot run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is RFP360 best used for?
RFP360 is most often used for proposal teams needing unlimited rfp projects and responses without per-response fees, willing to negotiate a custom quote. Of those, proposal teams needing unlimited rfp projects and responses without per-response fees, willing to negotiate a custom quote is not what SmartKarrot is typically brought in for.
What can RFP360 do that SmartKarrot cannot?
RFP360 covers RFP creation, Response management, Vendor evaluation, Content library. SmartKarrot covers Customer 360, Health monitoring, Playbook automation, Success planning. Both handle Salesforce, Slack, Web support.

Answered from the vendors’ own pages

SmartKarrot: How much does SmartKarrot cost?

SmartKarrot's Basic plan costs $15,000 per year for 5 included users with CRM, email and calendar integration, and 2 third-party integrations. Growth and Pro plans require contacting sales for pricing. Enterprise plans are customized based on organizational requirements.

Source
SmartKarrot: What support is included in SmartKarrot plans?

The Basic plan includes email-based support only. Growth and Pro plans include a dedicated customer success manager. Enterprise plans offer premium support tier with customized support levels.

Source
SmartKarrot: What are SmartKarrot's add-on services?

SmartKarrot offers optional enhancements including SmartKonversation (call intelligence), SmartOps (AI-powered trend analysis), and embedded business intelligence for reporting. These add-ons are available across plan tiers.

Source
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