Customer Success · pricing
SmartKarrot pricing
SmartKarrot publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, SmartKarrot pricing is $15000/year across 4 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- $15000/year
- Model
- Subscription
- Tiers
- 4
- Free tier
- Not on record
SmartKarrot plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Basic | $15000/year | 5 | Entry tier |
| Growth | On request | 5 | Priced on request |
| Pro | On request | 5 | Priced on request |
| Enterprise | On request | 5 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Basic
$15000/yearThe entry tier. It covers 5 included users, crm functionality, email and calendar integration, 2 third-party integrations, email-based support.
Growth
On requestOver Basic, this tier adds:
- 10 included users
- All Basic features
- 1 SaaS product tracking
- 3 integrations
- Dedicated customer success manager
Pro
On requestOver Growth, this tier adds:
- 25 included users
- All Growth features
- 3 SaaS products
- 4 integrations
Enterprise
On requestOver Pro, this tier adds:
- Custom user count
- Unlimited customization
- 3+ SaaS products
- 4+ integrations
- Premium support tier
What the product covers
The full SmartKarrot feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Customer 360
- Health monitoring
- Playbook automation
- Success planning
- Touchpoints tracking
Integrations
- Salesforce
- HubSpot
- Slack
- Intercom
Platform
- Web support
People bring SmartKarrot in for tracking customer onboarding phases and account health for a saas business, segmenting accounts and users to target customer success plays, reporting on customer success outcomes with embedded bi dashboards. If that is not the job you are buying for, the alternatives to SmartKarrot are worth a look before you commit to a tier.
How that compares in Customer Success
Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month. SmartKarrot starts at $15000/year, which puts it above the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| SmartKarrot (this page) | $15000/year | subscription | - | |
| InMoment | On request | quote | - | vs SmartKarrot |
| Product Fruits | $83.25/month | Per month by monthly active users | - | vs SmartKarrot |
| UserGuiding | Free, then $174/month | Per month by monthly active users | - | vs SmartKarrot |
| Bonjoro | Free, then $15/month | Per user per month | - | vs SmartKarrot |
| Chameleon | $279/month | Per month by monthly tracked users | - | vs SmartKarrot |
| EverAfter | On request | quote | - | vs SmartKarrot |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the SmartKarrot badges page.
Before you pay for SmartKarrot
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between $15000/year and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare SmartKarrot against the tools that do have one before committing.
SmartKarrot runs on web, and is published by SmartKarrot Inc. of Milpitas, California. The full record is on the SmartKarrot review, and the rest of the category is under best customer success tools.
SmartKarrot pricing questions
- How much does SmartKarrot cost?
- SmartKarrot publishes 4 tiers, from $15000/year for Basic up to On request for Enterprise. The cheapest paid tier is $15000/year.
- Does SmartKarrot have a free plan?
- Not on the record we hold: SmartKarrot is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Basic and Growth on SmartKarrot?
- Growth costs On request against $15000/year, and adds 10 included users, all basic features, 1 saas product tracking, 3 integrations.
- Is the Enterprise plan on SmartKarrot worth it?
- That depends entirely on whether you need what it adds, which on the published record is custom user count, unlimited customization, 3+ saas products, 4+ integrations. It costs On request against $15000/year for Basic. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is SmartKarrot expensive for a customer success tool?
- It starts above the middle of its category. Across the 4 customer success tools in this directory that publish a starting price, the median entry point is $128.63/month; SmartKarrot starts at $15000/year.
- Which customer success tools can I use without paying?
- 2 of the 8 customer success tools listed alongside SmartKarrot have a free tier: UserGuiding, Bonjoro.
- What am I actually paying for with SmartKarrot?
- The record lists 10 features across 3 areas: other, integrations, platform. In practice it is brought in for tracking customer onboarding phases and account health for a saas business, segmenting accounts and users to target customer success plays, reporting on customer success outcomes with embedded bi dashboards.
- Does SmartKarrot charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these SmartKarrot prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare SmartKarrot against before paying?
- The closest customer success tools in this directory are InMoment, Product Fruits, UserGuiding, Bonjoro. Each has a side-by-side comparison with SmartKarrot covering price, platforms and features.