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Customer Success · head to head

InMoment vs RFP360

InMoment logo

InMoment

Customer Success

Enterprise experience management combining customer feedback, text analytics and case management, quote priced

From
On request
Rated
-
Full reviewWebsite
RFP360 logo

RFP360

Customer Success

RFP Management Software

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: InMoment there is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.; RFP360 rFP360 now operates as Responsive; all three editions (Emerging, Growth, Enterprise) require contacting sales for a custom quote with no published prices
  • They diverge on capability: InMoment covers Multi-channel feedback collection, RFP360 covers RFP creation.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which InMoment and RFP360 actually diverge.

Attributes where InMoment and RFP360 differ
AttributeInMomentRFP360
Starting priceOn request$300/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
FoundedUnknown2013

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in InMoment

  • Multi-channel feedback collection
  • Text and sentiment analytics
  • Case management
  • Location-level reporting
  • Review site integration
  • API and CRM integration

Only in RFP360

  • RFP creation
  • Response management
  • Vendor evaluation
  • Content library
  • Collaboration
  • Salesforce
  • Microsoft 365
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

InMoment

  • A multi-location retail chain aggregating customer feedback and public reviews across hundreds of storesnot RFP360
  • A hotel group needing case management so a bad review triggers a follow-up task for the right property managernot RFP360
  • A healthcare system routing patient experience feedback to the relevant department automaticallynot RFP360
  • A financial services company needing text analytics on open-ended feedback at a volume manual review cannot handlenot RFP360

RFP360

  • Proposal teams needing unlimited RFP projects and responses without per-response fees, willing to negotiate a custom quotenot InMoment

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

InMoment

  • There is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
  • It is built for high-volume, multi-location feedback programmes, so a single-location business or small team gets a platform sized well beyond its actual need.
  • Implementation and customisation require technical expertise, and reviewers note the platform can be expensive and complex to configure for a specific workflow.
  • Professional services are billed separately from platform access, so the effective first-year cost is typically higher than the ongoing annual platform fee alone.
  • It is easy to confuse with the catalogued Momen no-code product or with smaller customer feedback tools; InMoment is specifically enterprise-scale experience management, not a lightweight feedback widget.

RFP360

  • RFP360 now operates as Responsive; all three editions (Emerging, Growth, Enterprise) require contacting sales for a custom quote with no published prices
  • Pricing has three separate components: an annual platform fee, add-on user licenses, and optional add-ons and services, rather than one flat price

Pricing, plan by plan

InMoment

On request
  • InMoment XI Platform$undefined/year
    • Priced by response volume, users and modules licensed
    • Separate line items for platform access and professional services
    • Entry-level configurations start in the low hundreds of dollars a month

RFP360

$300/month
  • Response$300/month
    • Response management
    • Content library
    • Collaboration
  • Complete$600/month
    • RFP creation
    • Vendor management
    • Evaluation scoring

Which should you pick?

Choose InMoment if

  • You need multi-channel feedback collection.
  • You work on Web, iOS, Android.
  • You also want text and sentiment analytics.
InMoment review

Choose RFP360 if

  • You need rfp creation.
  • You also want response management.
RFP360 review

Questions people ask

Is InMoment or RFP360 better?
Neither clearly leads. InMoment starts at On request and RFP360 at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, InMoment or RFP360?
InMoment starts at On request and RFP360 at $300/month.
Does InMoment or RFP360 run on more platforms?
InMoment runs on Web, iOS, Android. RFP360 runs on Web.
What is InMoment best used for?
InMoment is most often used for a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores, a hotel group needing case management so a bad review triggers a follow-up task for the right property manager, a healthcare system routing patient experience feedback to the relevant department automatically, a financial services company needing text analytics on open-ended feedback at a volume manual review cannot handle. Of those, a multi-location retail chain aggregating customer feedback and public reviews across hundreds of stores and a hotel group needing case management so a bad review triggers a follow-up task for the right property manager are not what RFP360 is typically brought in for.
What can InMoment do that RFP360 cannot?
InMoment covers Multi-channel feedback collection, Text and sentiment analytics, Case management, Location-level reporting. RFP360 covers RFP creation, Response management, Vendor evaluation, Content library.

Answered from the vendors’ own pages

InMoment: Does InMoment publish pricing?

No, every deployment is quoted individually based on feedback volume, users, modules and implementation scope.

InMoment: What size of organisation is InMoment built for?

Large, multi-location consumer businesses in retail, hospitality, healthcare and financial services running feedback programmes at scale.

InMoment: Does InMoment include case management, not just survey collection?

Yes, flagged feedback routes into a case management workflow for frontline follow-up, not only reporting.

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