Travel · head to head
myCWT vs Protel
myCWT
Travel
Corporate travel booking and traveller care platform from CWT
- From
- On request
- Rated
- -
Protel
Travel
German hotel property management system, now owned and sold by Planet
- From
- On request
- Rated
- -
The short version
- Each has a real cost: myCWT pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.; Protel the vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.
- They diverge on capability: myCWT covers Online booking tool, Protel covers Front desk and reservations.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which myCWT and Protel actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in myCWT
- Online booking tool
- Mobile itinerary and check in
- Hotel programme content
- Duty of care tracking
- Approval workflows
- Unused ticket management
- Reporting and analytics
- Expense handoff
Only in Protel
- Front desk and reservations
- Conference and banqueting
- Cloud and on-premise editions
- Integrated payments
- Interface catalogue
- Multi-property operation
- Night audit and reporting
- Tax-free shopping links
What people use each for
The jobs each tool is most often brought in to do.
myCWT
- A multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreementsnot Protel
- An organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellorsnot Protel
- A company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the factnot Protel
- A business standardising traveller tracking and incident messaging for security and insurance obligationsnot Protel
Protel
- A German or Austrian hotel needing fiscal and tax compliance handled natively rather than bolted onnot myCWT
- A property with substantial conference and banqueting business that a rooms-only PMS cannot handlenot myCWT
- An existing Protel on-premise site deciding whether to move to the cloud edition or change vendornot myCWT
- A group wanting PMS and card acquiring from one supplier under a single contractnot myCWT
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
myCWT
- Pricing is per transaction and agent touches cost several times an online booking, so a programme with low online adoption pays far more per trip than the quoted online fee implies.
- myCWT cannot be licensed as software on its own, so a buyer who likes the tool but wants a different servicing partner has no route to it.
- CWT was acquired by Amex Global Business Travel, with the deal closing in July 2025, leaving genuine uncertainty about whether the myCWT platform survives long term alongside Amex GBT's own Egencia and Neo tools.
- Hotel content is anchored on the CWT programme, so clients with strong direct hotel relationships often find their own negotiated rates displayed inconsistently against programme rates.
- The consumer facing app trails mainstream booking apps on search speed and content breadth, which suppresses online adoption and therefore raises the average transaction cost of the programme.
Protel
- The vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.
- The Protel name persists on the product but the corporate identity has moved to Planet, which makes contract, support and roadmap ownership harder to pin down than it looks from the product page.
- Hotels on the older on-premise edition face a migration to cloud that is a re-implementation rather than an upgrade, with the data and interface work that implies.
- Nothing about pricing is published, so a buyer cannot benchmark against Mews or Cloudbeds without a full sales process.
- Strength is concentrated in German-speaking Europe and the Middle East; support depth and partner ecosystem are noticeably thinner in North America and Asia Pacific.
Pricing, plan by plan
myCWT
On request- myCWT within a CWT travel programme$undefined/year
- Priced as transaction fees per booking, not per user
- Online booking fee is materially lower than an agent touched booking fee
- After hours, offline and complex ticketing surcharges are common
Protel
On request- protel PMS by Planet$undefined/year
- Quoted per property, no published rate card
- Cloud and on-premise editions priced differently
- Payment processing rates negotiated alongside the software
Which should you pick?
Choose myCWT if
- You need online booking tool.
- You work on Web, iOS, Android.
- You also want mobile itinerary and check in.
Choose Protel if
- You need front desk and reservations.
- You work on Web, Windows, iOS, Android.
- You also want conference and banqueting.
Questions people ask
- Is myCWT or Protel better?
- Neither clearly leads. myCWT starts at On request and Protel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, myCWT or Protel?
- myCWT starts at On request and Protel at On request.
- Does myCWT or Protel run on more platforms?
- myCWT runs on Web, iOS, Android. Protel runs on Web, Windows, iOS, Android.
- What is myCWT best used for?
- myCWT is most often used for a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements, an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors, a company with strict pre trip approval requirements that must be enforced before ticketing rather than reported after the fact, a business standardising traveller tracking and incident messaging for security and insurance obligations. Of those, a multinational consolidating travel across dozens of countries that needs one duty of care record and one set of negotiated air agreements and an organisation with heavy long haul and multi sector air travel where reissues and complex fare construction need human counsellors are not what Protel is typically brought in for.
- What can myCWT do that Protel cannot?
- myCWT covers Online booking tool, Mobile itinerary and check in, Hotel programme content, Duty of care tracking. Protel covers Front desk and reservations, Conference and banqueting, Cloud and on-premise editions, Integrated payments.
Answered from the vendors’ own pages
myCWT: Can I buy myCWT without using CWT as my travel agency?
No. It is delivered as part of a CWT managed travel contract and is not licensed separately.
Protel: Can you still buy Protel?
Yes. Planet acquired it in December 2021 and continues to sell it as protel PMS, though the corporate branding is Planet.
myCWT: What actually drives the cost?
Transaction fees. The gap between an online booking fee and an agent touched fee is the single biggest lever, so measure your likely online adoption before comparing quotes.
Protel: Why does the payments ownership matter?
Because the vendor earns on your card volume. Evaluate the processing rate alongside the software price rather than treating them as separate decisions.
myCWT: Does the Amex GBT acquisition affect the platform?
It creates roadmap risk. Amex GBT completed the CWT acquisition in July 2025 and already runs Egencia and Neo, so ask for written platform commitments across the contract term.
Protel: Is the on-premise edition still supported?
It remains in the field with a large installed base, but new investment is directed at the cloud edition, so ask for an explicit support horizon in writing.
Protel: Where is Protel strongest?
German-speaking Europe and the Middle East, where its interface catalogue and fiscal compliance are deepest.
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