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Software · head to head

ProofHub vs Zendesk

ProofHub logo

ProofHub

Software

All-in-one project management and team collaboration

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ProofHub the Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: ProofHub covers Tasks, Zendesk covers Ticket management.

Where they differ

Only the attributes on which ProofHub and Zendesk actually diverge.

Attributes where ProofHub and Zendesk differ
AttributeProofHubZendesk
Starting priceOn request$19/month
PlatformsWeb, Ios, AndroidWeb
Founded20112007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ProofHub

  • Tasks
  • Discussions
  • Proofing
  • Time tracking
  • Gantt charts
  • Google Drive
  • Dropbox
  • Box

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

ProofHub

  • Project management with unlimited users on a flat monthly feenot Zendesk
  • Proofing and reviewing files alongside task and discussion trackingnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot ProofHub
  • Omnichannel customer supportnot ProofHub
  • Knowledge base and self-service portalsnot ProofHub
  • AI-assisted customer servicenot ProofHub

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ProofHub

  • The Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • The Essential plan caps projects at 40 and storage at 15 GB
  • Storage is 100 GB even on the higher plan, which is low for a tool holding project files
  • There is no free tier, and the entry price is a flat $45 a month billed annually

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

ProofHub

On request
  • Essential$45/month
    • 40 projects
    • Unlimited users
    • Core features
  • Ultimate Control$89/month
    • Unlimited projects
    • Advanced features
    • White labeling

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose ProofHub if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want discussions.
ProofHub review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is ProofHub or Zendesk better?
Neither clearly leads. ProofHub starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ProofHub or Zendesk?
ProofHub starts at On request and Zendesk at $19/month.
Does ProofHub or Zendesk run on more platforms?
ProofHub runs on Web, Ios, Android. Zendesk runs on Web.
What is ProofHub best used for?
ProofHub is most often used for project management with unlimited users on a flat monthly fee, proofing and reviewing files alongside task and discussion tracking. Of those, project management with unlimited users on a flat monthly fee and proofing and reviewing files alongside task and discussion tracking are not what Zendesk is typically brought in for.
What can ProofHub do that Zendesk cannot?
ProofHub covers Tasks, Discussions, Proofing, Time tracking. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack.
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