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Pipedrive vs Square Appointments

Pipedrive logo

Pipedrive

All industries

The CRM that sales teams love to use

From
On request
Rated
-
Square Appointments logo

Square Appointments

Scheduling & Booking

Free scheduling for beauty businesses

From
Free
Rated
-

The short version

  • Only Square Appointments has a free tier, so it costs nothing to try first.
  • Each has a real cost: Pipedrive email account connectivity restricted to maximum of five email accounts per user; Square Appointments the free plan is aimed at solo professionals; booking across multiple staff requires the paid Plus plan
  • They diverge on capability: Pipedrive covers Visual pipeline, Square Appointments covers Online booking.

Where they differ

Only the attributes on which Pipedrive and Square Appointments actually diverge.

Attributes where Pipedrive and Square Appointments differ
AttributePipedriveSquare Appointments
Starting priceOn requestFree
Free tierNoYes
CategoryAll industriesScheduling & Booking
Founded20102009

Identical on both: pricing model (subscription), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Only in Square Appointments

  • Online booking
  • Client management
  • Point of sale
  • Payment processing
  • Automated reminders
  • Instagram booking
  • Google booking
  • Mobile app

What people use each for

The jobs each tool is most often brought in to do.

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Square Appointments
  • Multi-channel communication with email and calendar syncnot Square Appointments
  • Sales automation for small to mid-market teamsnot Square Appointments

Square Appointments

  • Online appointment booking for salons, barbers and personal servicesnot Pipedrive
  • Taking card payments and deposits at the time of bookingnot Pipedrive
  • Managing staff calendars, waitlists and no-show policiesnot Pipedrive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Square Appointments

  • The free plan is aimed at solo professionals; booking across multiple staff requires the paid Plus plan
  • Cancellation policies, no-show fees and waitlists require the Plus plan
  • Resource management, service cost tracking and the future bookings report require the Premium plan
  • Custom processing rates are reserved for Square Pro, which is aimed at businesses processing over $250,000 a year
  • Card processing fees are charged on top of the plan fee on every tier including the free one

Pricing, plan by plan

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Square Appointments

Free
  • FreeFree
    • Unlimited appointments
    • Online booking
    • Client management
  • Plus$29/month
    • Everything in Free
    • Multiple staff calendars
    • No-show protection
  • Premium$69/month
    • Everything in Plus
    • Multi-location
    • Staff management

Which should you pick?

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.

Choose Square Appointments if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want client management.

Questions people ask

Is Pipedrive or Square Appointments better?
Neither clearly leads. Pipedrive starts at On request and Square Appointments at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pipedrive or Square Appointments?
Square Appointments has a free tier; the other does not. Paid plans start at On request for Pipedrive and Free for Square Appointments.
Does Pipedrive or Square Appointments run on more platforms?
Pipedrive runs on Web, iOS, Android. Square Appointments runs on Web, Ios, Android.
Can I use Square Appointments for free?
Yes. Square Appointments has a free tier, so you can try it without paying. Pipedrive starts at On request.
What is Pipedrive best used for?
Pipedrive is most often used for sales pipeline management with kanban-style dashboards, multi-channel communication with email and calendar sync, sales automation for small to mid-market teams. Of those, sales pipeline management with kanban-style dashboards and multi-channel communication with email and calendar sync are not what Square Appointments is typically brought in for.
What can Pipedrive do that Square Appointments cannot?
Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Square Appointments covers Online booking, Client management, Point of sale, Payment processing.

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