Softwr

Cybersecurity · head to head

Mimecast vs ServiceNow

Mimecast logo

Mimecast

Cybersecurity

Email and collaboration security

From
$4/month
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mimecast no pricing is published for any product or plan, and every route ends at a quote or demo request; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Mimecast covers Advanced threat detection, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Mimecast and ServiceNow actually diverge.

Attributes where Mimecast and ServiceNow differ
AttributeMimecastServiceNow
Starting price$4/monthOn request
Pricing modelsubscriptionquote
PlatformsEmail, Cloud, CollaborationWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20032004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mimecast

  • Advanced threat detection
  • Secure sharing
  • Email encryption
  • Message tracking
  • Email archiving
  • Legal hold
  • eDiscovery
  • Backup and recovery

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Microsoft Teams
  • SAP

Both cover

  • Salesforce
  • Slack
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Mimecast

  • Email security filtering against phishing and targeted attacksnot ServiceNow
  • Email archiving, continuity and compliance for organisationsnot ServiceNow

ServiceNow

  • Enterprise IT managementnot Mimecast
  • Digital transformationnot Mimecast
  • Workflow automationnot Mimecast

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mimecast

  • No pricing is published for any product or plan, and every route ends at a quote or demo request
  • The platform is split into separately sold products for email security, awareness training, data protection and governance
  • Collaboration threat protection, DMARC analysis, incident response and email archiving are all further add ons on top of those

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Mimecast

$4/month
  • Defender$4/month
    • Per user
    • Threat protection
    • Impersonation prevention
  • Archive$3/month
    • Email archiving
    • Legal hold
    • Search & recall
  • Unified$6/month
    • All Defender features
    • All Archive features
    • Backup

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Mimecast if

  • You need advanced threat detection.
  • You work on Email, Cloud, Collaboration.
  • You also want secure sharing.
Mimecast review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Mimecast or ServiceNow better?
Neither clearly leads. Mimecast starts at $4/month and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mimecast or ServiceNow?
Mimecast starts at $4/month and ServiceNow at On request.
Does Mimecast or ServiceNow run on more platforms?
Mimecast runs on Email, Cloud, Collaboration. ServiceNow runs on Web, Ios, Android.
What is Mimecast best used for?
Mimecast is most often used for email security filtering against phishing and targeted attacks, email archiving, continuity and compliance for organisations. Of those, email security filtering against phishing and targeted attacks and email archiving, continuity and compliance for organisations are not what ServiceNow is typically brought in for.
What can Mimecast do that ServiceNow cannot?
Mimecast covers Advanced threat detection, Secure sharing, Email encryption, Message tracking. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Salesforce, Slack, HIPAA.

Answered from the vendors’ own pages

Mimecast: How much does Mimecast cost?

Mimecast does not publish pricing on its website. Customers must request a custom quote by contacting the sales team at +1 617 393 7000 or using the Get a Quote button.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Mimecast: Is there a free trial of Mimecast?

Mimecast's trial and pricing options are not specified on the public website. Contact sales at +1 617 393 7000 or through their support portal at mimecastsupport.zendesk.com for trial availability.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
Share

Related pages

More on Mimecast

More on ServiceNow

Keep looking

Other head to heads