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Customer Support · head to head

Jira Service Management vs Mimecast

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Mimecast logo

Mimecast

Cybersecurity

Email and collaboration security

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Mimecast no pricing is published for any product or plan, and every route ends at a quote or demo request
  • They diverge on capability: Jira Service Management covers Incident management, Mimecast covers Advanced threat detection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Mimecast actually diverge.

Attributes where Jira Service Management and Mimecast differ
AttributeJira Service ManagementMimecast
Starting priceFree$4/month
Free tierYesNo
PlatformsWeb, Ios, AndroidEmail, Cloud, Collaboration
CategoryCustomer SupportCybersecurity
Founded20022003

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Mimecast

  • Advanced threat detection
  • Secure sharing
  • Email encryption
  • Message tracking
  • Email archiving
  • Legal hold
  • eDiscovery
  • Backup and recovery

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Mimecast
  • Incident responsenot Mimecast
  • Change managementnot Mimecast
  • Asset trackingnot Mimecast

Mimecast

  • Email security filtering against phishing and targeted attacksnot Jira Service Management
  • Email archiving, continuity and compliance for organisationsnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Mimecast

  • No pricing is published for any product or plan, and every route ends at a quote or demo request
  • The platform is split into separately sold products for email security, awareness training, data protection and governance
  • Collaboration threat protection, DMARC analysis, incident response and email archiving are all further add ons on top of those

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Mimecast

$4/month
  • Defender$4/month
    • Per user
    • Threat protection
    • Impersonation prevention
  • Archive$3/month
    • Email archiving
    • Legal hold
    • Search & recall
  • Unified$6/month
    • All Defender features
    • All Archive features
    • Backup

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Mimecast if

  • You need advanced threat detection.
  • You work on Email, Cloud, Collaboration.
  • You also want secure sharing.
Mimecast review

Questions people ask

Is Jira Service Management or Mimecast better?
Neither clearly leads. Jira Service Management starts at Free and Mimecast at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Mimecast?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $4/month for Mimecast.
Does Jira Service Management or Mimecast run on more platforms?
Jira Service Management runs on Web, Ios, Android. Mimecast runs on Email, Cloud, Collaboration.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Mimecast starts at $4/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Mimecast is typically brought in for.
What can Jira Service Management do that Mimecast cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Mimecast covers Advanced threat detection, Secure sharing, Email encryption, Message tracking. Both handle Slack, GDPR.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Mimecast: How much does Mimecast cost?

Mimecast does not publish pricing on its website. Customers must request a custom quote by contacting the sales team at +1 617 393 7000 or using the Get a Quote button.

Source
Mimecast: Is there a free trial of Mimecast?

Mimecast's trial and pricing options are not specified on the public website. Contact sales at +1 617 393 7000 or through their support portal at mimecastsupport.zendesk.com for trial availability.

Source
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